Registration Coordinator

Baylor Scott & White Health • Waco, TX

3d

About The Position

The Registration Coordinator helps the Supervisor and Manager with daily Registration activities. The position leads staff during shifts, supports training, maintains quality, manages work volumes, and performs daily financial services activities. The role also assists with projects, staff education, registration accuracy, and quality compliance.

Requirements

• Associate's degree or two years of work experience above the minimum qualification.
• Two years of experience.
• Knowledge of general insurance terminology, including governmental and commercial payers.
• Effective verbal, written, and computer-based communication with internal and external customers.
• Problem-solving and critical-thinking skills.
• Listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in stressful and emotional environments, including crime, behavioral health, patient suffering, and life-or-death situations.
• Empathy and strong customer-service skills when communicating with patients and families during trauma.
• Proficient typing and keyboarding skills; basic computer skills and Microsoft Office proficiency.
• Ability to work autonomously and take initiative.
• Ability to maintain patient confidentiality in accordance with HIPAA guidelines.

Responsibilities

• Monitor the team's daily activities against performance goals and assist with allocating and managing staff work based on volume.
• Provide staff feedback on performance and quality standards.
• Recommend process and efficiency improvements.
• Perform daily financial services activities, including pre-registration, point-of-service collections, insurance verification, workflow monitoring, and data collection and examination.
• Assist with project development and implementation.
• Assist with in-service education about departmental functions and related computer systems.
• Help monitor registration accuracy and quality compliance.
• Attend department-related seminars and share new and updated information with staff.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree