Registration Coordinator

OrthoVirginia • Potter Township, PA

11d • $17 - $25

About The Position

At OrthoVirginia, the Registration Coordinator is the first point of contact for patients and helps ensure each visit is welcoming, organized, and efficient. The role partners with providers and clinical teams to coordinate appointments, verify insurance, support patient communications, and keep daily clinic operations running smoothly while providing outstanding service.

The coordinator welcomes patients and visitors, manages scheduling and communications, registers patients, maintains accurate records, handles insurance eligibility and authorizations, and collects patient payments. The role also supports office operations, responds to patient questions, coordinates with clinical and administrative teams, and maintains an organized front office.

Requirements

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills and the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Strong attention to detail, excellent problem-solving skills, and ability to handle confidential information.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications by phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to support a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalate issues appropriately to ensure timely service.
• Assist with maintaining office supplies and equipment and keeping the front office organized.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED