Registration Coordinator

OneOncology•Franklin, TN

About The Position

The Registration Coordinator provides medical office support, including patient check-in and some check-out functions. The role manages reception of patients in person and by telephone; obtains patient insurance and demographic information; collects co-payments and other payments; and schedules internal appointments. The coordinator helps ensure patients are properly registered, tracked, and directed through the clinic while maintaining confidentiality and following Tennessee Oncology policies and procedures. The position may require travel or floating to other clinics for business needs.

Requirements

High school graduate or equivalent GED.
Strong computer skills, including Windows file management, MS Office, and email.
Good verbal, listening, and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Able to travel to clinics when necessary.
Able to lift 25 pounds.

Nice To Haves

Two years of previous professional office experience and/or customer service experience preferred.

Responsibilities

Answer telephones, greet patients courteously, and route calls and messages to the appropriate discipline or department.
Follow management policies and procedures to help standardize processes across clinics.
Conduct patient check-in according to policy and procedures.
Track patients in the EHR for their next location and ensure patients are not missed.
Obtain pre-patient registration, demographic, and insurance information and enter it into the Patient Management System or EHR, including paper and electronic documents.
Verify and update patient demographic information.
Scan documents into the Electronic Health Record.
Collect patient photographs, scan insurance cards, notify insurance authorization coordinators, and obtain signatures on necessary forms as needed.
Ensure eligible patients receive proper distress screening.
Collect co-payments and other payments at the time of service, and complete end-of-day procedures including daily deposits, petty cash reconciliation, and sign-in sheets.
Follow up on canceled, no-show, and missed appointments and document them properly.
Schedule internal patient appointments and walk-in appointments, such as nurse triage and sample drop-off appointments.
Communicate information about the Patient Engagement Portal and assist patients with registration, including sending invitations.
Run and work daily reports, such as cancel/no-show and missing-employer reports.
Provide excellent customer service and respond promptly to requests from patients, physicians, managers, clinics, and other departments.
Communicate with other staff members using the Instant Messaging System.
Travel or float to other clinics when needed for business needs.
Maintain the confidentiality of patient information.
Adhere to Tennessee Oncology policies and procedures.
Perform other duties as assigned.