Registration Coordinator

Tennessee Oncology•Franklin, TN

About The Position

The Registration Coordinator provides medical office support, including patient check-in and some check-out functions. The role manages reception of patients in person and by telephone, obtains patient insurance and demographic information, collects co-payments and other payments, and schedules internal appointments. The coordinator also supports accurate patient tracking and registration, document handling, appointment follow-up, and daily office procedures while maintaining patient confidentiality and following Tennessee Oncology policies.

Requirements

High school graduate or equivalent GED.
Strong computer skills, including Windows file management, Microsoft Office, and email.
Good verbal, listening, and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
Ability to travel to clinics when necessary.
Ability to lift 25 pounds.

Nice To Haves

Two years of previous professional office experience and/or customer service experience preferred.

Responsibilities

Answer telephone calls and greet patients courteously and efficiently; route calls and messages to the appropriate discipline or department.
Follow management policies and procedures to support standardized processes across clinics.
Conduct patient check-in according to policy and procedures.
Track patients in the electronic health record (EHR) for their next location and ensure patients are not missed.
Obtain and enter pre-patient registration, demographic, and insurance information in the Patient Management System or EHR, including paper and electronic documents.
Verify and update patient demographics, scan documents into the EHR, collect patient photographs, scan insurance cards, notify insurance authorization coordinators, and obtain signatures on required forms.
Ensure eligible patients complete distress screening.
Collect co-payments and other payments at the time of service and complete end-of-day procedures, including daily deposits, petty cash reconciliation, and sign-in sheets.
Follow up on canceled, no-show, and missed appointments and document them appropriately.
Schedule internal patient appointments and walk-in appointments, such as nurse triage and sample drop-off appointments.
Explain the Patient Engagement Portal and assist patients with registration, including sending invitations.
Run and work daily reports, including cancellation/no-show and missing-employer reports.
Provide excellent customer service and respond promptly to requests from patients, physicians, managers, clinics, and other departments.
Communicate with other staff members through the Instant Messaging System.
Travel or float to other clinics as business needs require.
Maintain the confidentiality of patient information and adhere to Tennessee Oncology policies and procedures.
Perform other duties as assigned.