Registration Coordinator

Seattle Children's•Seattle, WA

13d•$24 - $36

About The Position

The Registration Coordinator supports a positive, professional, and efficient patient-facing registration experience. The role primarily creates new registrations and checks in patients for scheduled and walk-in clinical visits throughout the hospital’s outpatient setting. Support may be needed for check-ins in Urgent Care, Radiology, and the Access Clinic, which operate seven days per week during both day and evening hours. The position also schedules return visits, helps minimize clinic access delays, communicates effectively with patients and families, informs patients about and collects signed consent for care, maintains infection-prevention standards, and establishes systems and resources to improve patient experience processes and efficiency. The position includes a mixture of day and evening shifts and requires Sunday availability.

Requirements

High school diploma or equivalent experience.
At least one year of customer service and/or administrative support experience.

Nice To Haves

Bachelor’s degree.
At least three years of experience working in a health care setting or related field.
Significant experience working with the general public in a health care or customer service environment.
Familiarity with other cultures or bilingual skills.

Responsibilities

Create new patient registrations.
Check in patients for scheduled and walk-in clinical visits in the outpatient setting.
Support check-ins for Urgent Care, Radiology, and the Access Clinic as needed.
Schedule patient return-visit appointments.
Minimize clinic access delays.
Communicate effectively with patients and families.
Inform patients about consent for care and collect signed consent.
Maintain infection-prevention standards.
Establish systems and resources to improve processes and the efficiency of the patient experience.