Registration Coordinator 1
About The Position
The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. The role supports a pleasant, streamlined check-in and check-out experience by greeting patients, verifying insurance, completing paperwork, and addressing inquiries. The coordinator may be asked to perform other job-related tasks in addition to the duties listed. The position is based at locations that may vary according to coverage needs. Employees must be willing to travel to various locations within their county for shift coverage or training; travel is 10–30%. The schedule is Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- High school graduate or equivalent (GED).
- Successful completion of a medical front office program or on-the-job training emphasizing customer service.
- Ability to communicate effectively and congenially with patients and staff in person and by phone.
- Ability to use tact, initiative, and good judgment when interacting with patients and staff.
- Basic office skills, such as typing, transferring calls, and faxing.
- Organizational and problem-solving skills.
- Ability to work on a computer for extended periods.
- Ability to navigate and accurately enter information in an EMR system.
- Ability to accept supervision and feedback.
- Authorized to work in the United States.
- Willingness to travel to various locations within the employee's county for coverage or training.
Nice To Haves
- Bilingual Spanish is preferred.
Responsibilities
- Warmly welcome and acknowledge patients and visitors upon entering the office.
- Answer and direct multiple phone lines promptly and check voicemails throughout the day.
- Process patient payments by credit card or cash and balance the cash drawer daily.
- Schedule, reschedule, and confirm patient appointments.
- Use multiple websites to verify insurance for patient appointments.
- Assist patients at checkout, schedule follow-up appointments, and provide needed paperwork such as lab forms and orders.
- Manage assigned task lists.
- Work with coworkers as a team to complete tasks.
- Update or verify patient demographics and required paperwork before appointments.
- Help keep patients on schedule and communicate delays to the back office.
- Assist ill or distraught patients as necessary.
- Troubleshoot patient problems or requests.
- Keep the reception and waiting room areas neat and orderly.
- Communicate and work cooperatively with patients, providers, support staff, and administration.
- Perform other duties or responsibilities assigned to front office staff.
Benefits
- Medical, dental, and vision coverage.
- Life, AD&D, and voluntary insurance plans.
- Healthcare and dependent-care flexible spending accounts.
- 401(k) with employer match.
- Employee referral bonuses.
- Paid holidays and generous time off.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
