Registration Coordinator 1

Rancho Health MSO, Inc • Murrieta, CA

13d • $23 - $25

About The Position

The Registration Coordinator oversees the efficient progression of patients through scheduled appointments. The role supports a pleasant, streamlined check-in and check-out experience by greeting patients, verifying insurance, completing paperwork, answering questions, and coordinating appointment flow. Locations may vary based on coverage needs, and employees must be willing to travel to various locations within their county for shift coverage or training.

Requirements

• High school graduate or equivalent (GED).
• Successful completion of a medical front office program or on-the-job training emphasizing customer service.
• Ability to communicate effectively and congenially with patients and staff in person and by phone.
• Ability to exercise tact, initiative, and good judgment when interacting with patients and staff.
• Basic office skills, including typing, transferring calls, and faxing.
• Organizational and problem-solving skills.
• Ability to work at a computer for extended periods.
• Ability to navigate and accurately enter information in an EMR system.
• Ability to accept supervision and feedback.
• Must be authorized to work in the United States.
• Willingness to travel to various locations within the county for coverage or training; travel is 10–30%.

Nice To Haves

• Bilingual Spanish is preferred.

Responsibilities

• Greet and acknowledge patients and visitors warmly upon arrival.
• Answer and direct multiple phone lines promptly and check voicemails throughout the day.
• Process patient payments by credit card or cash and balance the cash drawer daily.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance for appointments using multiple websites.
• Assist patients with check-out, schedule follow-up appointments, and provide necessary paperwork such as lab orders.
• Manage assigned task lists.
• Work with coworkers as a team to complete tasks.
• Update or verify patient demographics and required paperwork before appointments.
• Help keep patients on schedule and communicate delays to the back office.
• Assist ill or distraught patients as needed.
• Troubleshoot patient problems and requests.
• Keep the reception and waiting areas neat and orderly.
• Communicate and cooperate appropriately with patients, providers, support staff, and administration.
• Perform other duties or responsibilities assigned to front office staff.

Benefits

• Medical, dental, and vision coverage.
• Life and disability options, including life, AD&D, and voluntary plans.
• Healthcare and dependent care flexible spending accounts.
• 401(k) retirement savings with employer match.
• Employee referral bonuses.
• Paid holidays and generous time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED