Registration Coordinator 1

Rancho Health MSO, Inc•Hemet, CA

13d•$23 - $25

About The Position

The Registration Coordinator oversees the efficient progression of patients through scheduled appointments. The role supports a pleasant, streamlined check-in and check-out experience by greeting patients, verifying insurance, completing paperwork, answering inquiries, and coordinating appointment flow. Locations may vary depending on coverage needs, and employees must be willing to travel to various locations within their county for shift coverage or training.

Requirements

High school graduate or equivalent (GED).
Successful completion of a medical front office program or on-the-job training emphasizing customer service.
Communicate effectively and congenially with patients and staff in person and by phone.
Exercise tact, initiative, and good judgment when interacting with patients and staff.
Basic office skills, including typing, transferring calls, and faxing.
Organizational and problem-solving skills.
Ability to work on a computer for extended periods.
Ability to navigate and accurately enter information in an EMR system.
Ability to accept supervision and feedback.
Must be authorized to work in the United States.
Willingness to travel to various locations within the employee’s county for shift coverage or training; travel is 10–30%.

Nice To Haves

Bilingual Spanish.

Responsibilities

Warmly greet and acknowledge patients and visitors upon arrival.
Answer and direct multiple phone lines promptly and check voicemail throughout the day.
Process patient payments by credit card or cash and balance the cash drawer daily.
Schedule, reschedule, and confirm patient appointments.
Verify insurance for patient appointments using multiple websites.
Assist patients at checkout, schedule follow-up appointments, and provide needed paperwork such as lab documents and orders.
Manage assigned task lists.
Work with coworkers as a team to complete tasks.
Update or verify patient demographics and required paperwork before appointments.
Help keep patients on schedule and communicate delays to the back office.
Assist ill or distraught patients as needed.
Troubleshoot patient problems and requests.
Keep reception and waiting room areas neat and orderly.
Communicate and cooperate appropriately with patients, providers, support staff, and administration.
Perform other duties or responsibilities assigned to front office staff.