Registration Clerk

Sutter Health•Auburn, WA

About The Position

The Registration Clerk serves as the face-to-face point of contact for patients at a client location. The role obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for service delivery. The clerk supports a positive patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings. The position supports the success of a high-performing shared services organization and helps champion its long-term MFSS vision. It contributes to a culture of continuous improvement in business processes and services and participates in programs and tools that support a high-performance culture, including performance measurement, people development, and customer relationship management.

Requirements

High school diploma; equivalent experience may be accepted in lieu of the required degree or diploma.
Strong data entry skills.
Computer proficiency.
Ability to work accurately and efficiently across multiple computer systems, including patient registration or accounting systems, telephone consoles, document imaging and scanning, payment posting, payer websites, and data quality monitoring tools.
Excellent verbal and written communication and active listening skills.
Interpersonal skills for working with internal and external customers.
Honesty, integrity, and a caring personal presence, with the ability to inspire and motivate others in support of Sutter Health’s philosophy, mission, vision, goals, and values.
Accuracy and attention to detail.
Strong decision-making and problem-solving skills.
Ability to set and organize work priorities and adapt to change.
Ability to manage several tasks or projects concurrently in a potentially stressful environment with people who have diverse personalities and work styles.
Ability to meet or exceed targeted customer service, productivity, and quality standards.
Ability to work with and maintain confidential information.

Nice To Haves

Associate degree or equivalent education or experience.
Experience in a hospital or clinic, insurance company, managed care organization, or other financial services setting performing financial counseling, financial clearance, or customer service activities, typically acquired over two years.
Completion of regulatory or mandatory certifications and skills validation competencies.
General knowledge of patient access financial counseling functions in acute and non-acute settings.
Working knowledge of medical terminology.
Working knowledge and understanding of insurance terminology.
Knowledge of EMTALA and consent laws.
Fluency in English and at least one other language.

Responsibilities

Greet patients and family members and serve as the face-to-face customer service contact at the point of service.
Obtain and verify information needed to register and financially clear patients.
Support a positive patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.
Help champion and advance the long-term MFSS vision.
Support continuous improvement in business processes and services.
Participate in programs and use tools that support performance measurement, people development, and customer relationship management.
Accurately maintain and document patient data in registration systems while managing frequent in-person patient contacts.