Registration Clerk

Sutter Health • Auburn, WA

2d • $28 - $34

About The Position

Serves as the face-to-face point of contact for patients at a client location. Obtains and verifies information needed to register and financially clear patients for services, while greeting patients and family members. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.

Supports the success of a high-performing shared services organization and helps champion the long-term MFSS vision. Contributes to a culture that welcomes and recognizes continuous improvement in business processes and services. Participates in programs and uses tools that support a high-performance culture, including performance measurement, people development, and customer relationship management.

Requirements

• High school diploma; equivalent experience may be accepted in lieu of the required degree or diploma. The posting also lists associate's degree or equivalent education/experience.
• Excellent time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data effectively.
• Ability to use multiple computer systems accurately and efficiently, including patient registration/accounting systems, telephone consoles, document imaging and scanning, payment posting, payer websites, and data-quality monitoring tools.
• Strong data-entry skills.
• Excellent verbal and written communication and active-listening skills.
• Interpersonal skills for working with internal and external customers.
• Honesty, integrity, caring, and the ability to inspire and motivate others in support of Sutter Health’s philosophy, mission, vision, goals, and values.
• Accuracy and attention to detail.
• Strong decision-making and problem-solving skills.
• Ability to set and organize work priorities and adapt to change.
• Ability to work concurrently on varied tasks and projects in a potentially stressful environment with people who have diverse personalities and work styles.
• Ability to meet or exceed customer-service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Nice To Haves

• Experience in a hospital or clinic, insurance company, managed care organization, or other financial-services setting performing financial counseling, financial clearance, or customer-service activities; typically acquired in two years.
• Completion of regulatory or mandatory certifications and skills-validation competencies.
• General knowledge of patient-access financial-counseling functions in acute and non-acute settings.
• Working knowledge of medical terminology.
• Working knowledge and understanding of insurance terminology.
• Knowledge of EMTALA and consent laws.
• Fluency in English and at least one additional language.

Responsibilities

• Greet patients and family members and obtain or verify information required for patient registration and financial clearance.
• Serve as the customer service point of contact at the point of service and enhance the patient experience.
• Demonstrate knowledge of Sutter Health’s system and service offerings.
• Support the success of the shared services organization and help champion the long-term MFSS vision.
• Promote continuous improvement in business processes and services.
• Participate in performance measurement, people development, customer relationship management, and other programs supporting a high-performance culture.
• Manage and document patient information in registration systems while handling frequent in-person patient contacts.

What This Job Offers

• Education Level: High school or GED