Registration Clerk - PRN

AVEM STAFFING RESOURCES LLC•Fairfax, OK

3d•Onsite

About The Position

Registers and pre-registers patients for services according to departmental procedures, including outpatient procedures. Obtains demographic, financial, pre-certification, and authorization information. Serves as an initial point of contact for customer inquiries about pricing, products, and scheduling. Builds and maintains client relationships by providing prompt and accurate service, processing orders, communicating clearly, and coordinating with other departments to resolve inquiries. The role also supports patient registration, medical records, and related business-office functions.

Requirements

High school diploma or GED.
One year of scheduling experience in a medical business-office setting.
Excellent customer service skills.
Knowledge of health insurance and applicable regulations.
Visual and auditory abilities must be intact to perform the job duties.
Ability to perform the essential job duties satisfactorily, with reasonable accommodation where applicable.

Responsibilities

Explain financial policies to patients.
Collect deductibles, co-insurance, and non-covered charges according to departmental procedures.
Answer incoming calls regarding patient accounts.
Research account issues and correct errors or initiate their correction.
Respond to requests from the Business Office and/or Central Business Office (CBO).
Refer insurance issues to the Business Office and/or CBO and help ensure accurate, timely billing.
Make outgoing telephone calls to receive payment and/or increase cash collection.
Respond to or forward non-cash business-office correspondence as needed.
Assist registration and medical records as necessary.
Prepare standard registration and admission forms for patients or complete transfer-related tasks.
Provide backup or coverage for other department employees as needed.
Perform other duties as requested.
Support the mission, vision, and goals of Avem Health Partners and model professional conduct.
Provide courteous, respectful, accurate, and appropriate communication to internal and external customers; handle difficult situations discreetly and professionally.
Take accountability for professional practice and participate in performance-improvement activities, committees, and projects that support departmental goals.
Keep current with relevant literature and changing practices, interventions, and best practices.
Seek educational and professional development opportunities, meet mandatory education requirements, and act as a preceptor when requested.
Maintain excellent attendance and participate in required meetings and training.
Follow the Avem Health Partners Code of Conduct, Standards of Behavior, established policies and procedures, and health and safety requirements.