Registration Clerk - PRN

AVEM BUSINESS SOLUTIONS LLC•Fairfax, OK

1d•Onsite

About The Position

The Registration Clerk registers and pre-registers patients for services according to departmental procedures, gathering demographic, financial, pre-certification, and authorization information. The role is a first point of contact for general inquiries about pricing, products, and scheduling, and registers patients for outpatient procedures. It supports customer loyalty by providing prompt, accurate service and coordinating with other departments to resolve inquiries.

Requirements

High school diploma or GED.
One year of scheduling experience in a medical business office setting.
Excellent customer service skills.
Knowledge of health insurance and applicable regulations.
Ability to perform the essential job duties satisfactorily, with reasonable accommodation where applicable.

Responsibilities

Explain financial policies to patients.
Collect deductibles, co-insurance, and non-covered charges according to departmental procedures.
Answer incoming calls regarding patient accounts.
Research account issues and correct or initiate correction of errors.
Respond to requests from the Business Office and/or Central Business Office (CBO).
Correct errors, refer insurance issues to the Business Office and/or CBO, and ensure correct and timely billing.
Make outgoing telephone contact to receive payment and/or increase cash collection.
Respond to or forward non-cash business office correspondence as needed.
Assist registration and medical records as necessary.
Prepare standard registration/admission forms for patients or complete transfer-related tasks.
Provide backup or coverage for other employees within the department as needed.
Perform other duties as requested.
Provide courteous, respectful, accurate, and professional service to internal and external customers.
Participate in performance improvement activities, committees, projects, meetings, and training as required.
Keep current with changing practices and seek educational and professional opportunities to support personal learning and growth.
Act as a preceptor when requested.
Adhere to the Avem Health Partners Code of Conduct, Standards of Behavior, established policies and procedures, and health and safety requirements.