Registration Clerk

CGH Medical Center

22h•$17 - $25•Onsite

About The Position

Patient Registration Representatives provide customer-service coverage in the centralized Admitting office of CGH Hospital and support successful financial outcomes for patient services. Under the general supervision of the Patient Access Manager, the position handles pre-registration, registration at the time of service, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections while supporting patient relations, customer satisfaction, and CGH’s financial solvency. The role gathers and verifies confidential health, demographic, and financial information; confirms insurance coverage and eligibility; and uses computer software to support payment for authorized services. It also connects patients with financial counseling or Medicaid screening when appropriate and helps patients, families, and visitors find their destinations. The position requires compliance with applicable organizational, state, and federal privacy and confidentiality requirements.

Requirements

High school diploma or equivalent.
Previous healthcare experience preferred.
CHAA certification preferred; employees may obtain certification after two years from hire date.
Computer experience and fast, accurate typing skills preferred.
Basic math skills and ability to process payments and make change preferred.
Knowledge of medical insurance and medical terminology preferred.
Associate degree preferred.

Nice To Haves

Associate degree.
Previous healthcare experience.
CHAA certification.
Computer experience with fast, accurate typing skills.
Basic math skills and ability to process payments and make change.
Medical insurance and medical terminology knowledge.

Responsibilities

Provide customer-service coverage in the centralized Admitting office and treat patients and staff with respect and discretion.
Gather and verify patients’ confidential health, demographic, and financial information, including insurance details and eligibility.
Perform pre-registration, registration at the time of service, telephone coverage, data entry, filing of PHI, patient referrals, and point-of-service collections.
Comply with organizational, state, and federal laws and requirements related to patient privacy and confidentiality.
Connect patients with financial counseling or a Medicaid screening specialist as appropriate.
Provide wayfinding assistance to patients, families, and visitors, including directions, arranging escorts, or making phone calls.
Perform other duties as assigned by the Patient Access Manager.