Registration Attendant

St. Francis Medical Center•Cape Girardeau, MO

12d

About The Position

The Registration Attendant, referred to in the job summary as the Registration Specialist, handles patient check-in, preregistration, registration, preadmission, and admission. The role obtains accurate demographic information and supports compliance with CMS, government, commercial, and third-party payor requirements; EMTALA; and The Joint Commission rules and regulations. Responsibilities also include verifying benefits, checking preauthorization requirements, obtaining treatment consent signatures and HIPAA information, collecting copayments and other payments on previous balances, and issuing Medicare/Tricare Important Messages and Patient Rights and Responsibilities. The attendant obtains photo identification, insurance cards, required signed forms, and orders when applicable, and scans these materials into the medical record during registration or admission. The role maintains system work queues, answers telephone calls, faxes and scans documents, handles DPMs, and performs other duties assigned by management. The employee is cross-trained with System Scheduling, Authorization, and Referrals to provide assistance as needed. Working closely with other personnel, the attendant helps ensure a smooth and timely flow of patients and information to maximize reimbursement. The role promotes effective departmental relationships and quality customer service, follows the department’s and Saint Francis Healthcare System’s mission, vision, values, and philosophy, and handles restricted or confidential information. Other duties may be assigned by the Supervisor or Manager. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. A high school diploma or equivalent is required. Two years of experience in a business, billing, or healthcare scheduling, registration, or admissions setting is preferred.

Requirements

High school diploma or equivalent required.
Ability to proficiently use a computer and software programs is essential.
Maintain professional and courteous manners when communicating with customers and staff.
Demonstrate appropriate and timely independent judgment.

Nice To Haves

Two years of experience in a business, billing, or healthcare scheduling, registration, or admissions setting preferred.

Responsibilities

Perform patient check-in, preregistration, registration, preadmission, and admission.
Obtain accurate and thorough patient demographic information.
Follow applicable CMS, payor, EMTALA, and The Joint Commission requirements and support compliance.
Verify benefits and preauthorization requirements; obtain treatment consent signatures and HIPAA information; collect copayments and payments on previous balances; and issue Medicare/Tricare Important Messages and Patient Rights and Responsibilities.
Obtain photo identification, insurance cards, signed forms, and applicable orders, and scan them into the medical record at registration or admission.
Work and maintain system work queues.
Answer telephone calls, fax and scan documents, handle DPMs, and perform other assigned duties.
Cross-train with System Scheduling, Authorization, and Referrals to assist as needed.
Coordinate with other personnel to support a smooth, timely flow of patients and information and maximize reimbursement for services.
Promote harmonious and efficient intra- and interdepartmental relationships and provide quality customer service.
Adhere to the department’s and Saint Francis Healthcare System’s mission, vision, values, and philosophy.
Maintain the confidentiality of restricted information from sources across the Healthcare System.
Perform other duties assigned by the Supervisor or Manager.

Benefits

Medical, prescription, dental, and vision coverage, available the first of the month after hire date for eligible colleagues.
Saint Francis Medical Services Discount.
Earned Time Off (ETO) combining vacation, sick, holidays, and personal days, based on relevant years of work history.
Retirement benefits including immediate SFHS matching.
Education Assistance up to $5,000 per calendar year for colleagues with one year of service, after graduation.
Benefit Support through Health Advocate.
Employee Assistance Program.
Flexible Spending Accounts.
Identity Theft Protection.
Pet Insurance.
Earned Wage Access.