Registration Technician

Kenaitze Indian Tribe•Kenai, AK

13d

About The Position

The Registration Technician is responsible for accurately checking in patients (un'ina) at the Dena'ina Wellness Center and assisting with incoming phone calls. The role verifies patient identity, demographic information, insurance coverage, and required Health Systems forms, and ensures records and encounters are accurately completed in the electronic health record. Timely and accurate work directly affects revenue received by the Kenaitze Indian Tribe. The position also schedules appointments and performs pre-registration.

Requirements

High school diploma or GED.
Two years of experience in a medical office setting as a Registration Technician or Scheduler, including experience with insurance verification.
Basic Life Support (BLS) certification, or ability to obtain it within 90 days of hire.
Valid Alaska State driver's license and continued insurability under the Tribe's policy, or ability to obtain a license within 90 days of hire; with hiring manager approval, a Memorandum of Understanding may be signed in lieu of a driver's license to perform required duties, if applicable.
Proficiency with Microsoft Suite, or ability to obtain training within 90 days of hire.
Service-oriented conduct that is attentive, pleasant, respectful, and kind when dealing with patients, visitors, coworkers, and others.
Ability to work independently and collaboratively.
Strong attention to detail and accuracy in data entry.
Excellent communication and interpersonal skills for interacting with diverse patient populations.
Ability to work effectively in a fast-paced environment with multiple priorities.
Knowledge of HIPAA and medical terminology.
Compliance with Alaska Barrier Crimes Act (ABCA) and Indian Child Protection and Family Violence Prevention Act (ICPA) requirements for this covered position.
Ability to meet the position's physical requirements, including standing or sitting, walking, using hands and fingers, climbing or balancing, stooping or kneeling, communicating, seeing, and repetitive motion.
Ability to meet light lifting requirements, involving exerting up to 20 pounds of force frequently and/or a negligible amount of force constantly.

Nice To Haves

Knowledge of and experience working with cultural diversities.

Responsibilities

Greet patients (un'ina), verify their identities, and complete the check-in process.
Verify and update demographic information, including names, addresses, contact information, and insurance details, and update forms as needed.
Scan photo IDs, insurance cards, and other necessary documentation into the electronic health record (EHR).
Complete pre-registration before appointments to ensure all required documentation is in the patient chart.
Verify insurance coverage for each patient and attach the correct insurance to the encounter.
Verify that the annual Family Health Resource (FHR) screening has been completed.
Accurately document patient encounters in the EHR.
Schedule patient appointments.
Assist with incoming phone calls to the Dena'ina Wellness Center.
Ensure compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies, and the TERO ordinance.
Perform other duties and tasks requested by the supervisor that are consistent with the position, department, and Kenaitze Indian Tribe objectives.