Behavioral Health Registration Technician

Kenaitze Indian Tribe•Kenai, AK

About The Position

The Registration Technician is a member of the Behavioral Health Team and is responsible for collecting, verifying, and entering patient demographic and insurance information. Accurate and timely performance of these duties directly impacts revenue received by the Kenaitze Indian Tribe. The role also supports service-charge capture, appointment reminders, referrals, and general department needs. This position is full-time, scheduled for 40 hours per week for 52 weeks, and reports to the Behavioral Health Manager. The position is non-exempt. Local travel is noted.

Requirements

High school diploma or GED.
One year of experience in scheduling or registration functions.
Valid Alaska State driver's license and continued insurability under the Tribe's policy, or obtain the license within 90 days of hire.
Proficiency with Microsoft Suite, or obtain training within 90 days of hire.
Ability to work independently and collaboratively.
Conduct business in a service-oriented manner that is attentive, pleasant, respectful, and kind when dealing with patients, visitors, co-workers, and others.

Nice To Haves

Experience with insurance verification and charge collections.
Knowledge of HIPAA and 42 CFR, Part 2.
Knowledge of and experience working with cultural diversities.

Responsibilities

Greet patients and co-workers warmly and provide exceptional customer service during each interaction.
Register patients and accurately capture and enter updated demographic and insurance information.
Ensure all charges for services provided at Behavioral Health are captured.
Operate the credit card machine and cash drawer.
Scan identification, CIB, and insurance cards into the electronic registration package.
Hand out referral forms, intake packets, and educational materials as needed.
Verify insurance.
Monitor waiting-room behavior and notify Safety & Security in the event of disruptive patient behavior.
Make appointment reminder phone calls.
Sort mail and ensure delivery to appropriate personnel.
Provide assistance to the Behavioral Health Department as needed.
Perform other duties and tasks requested by the supervisor, consistent with the position, department, and Kenaitze Indian Tribe objectives.