Registration Attendant

Saint Francis Healthcare System•Cape Girardeau, MO

11d

About The Position

The Registration Attendant performs check-in, preregistration, registration, preadmission, and admission functions. The role gathers accurate demographic information and supports compliance with CMS, government and commercial payors, EMTALA, and The Joint Commission requirements. Responsibilities also include verifying benefits and preauthorization requirements, obtaining treatment consent signatures, collecting co-pays and payments on prior balances, and providing HIPAA information and required Medicare/Tricare notices and patient-rights materials. The attendant obtains and scans photo identification, insurance cards, applicable orders, and signed forms into the medical record; maintains system work queues; and performs telephone, faxing, scanning, DPM, and other duties as assigned. The role is cross-trained with System Scheduling, Authorization, and Referrals to provide assistance as needed. The attendant works with colleagues to support a smooth flow of patients and information, maximize reimbursement, and deliver quality customer service. The role requires handling restricted or confidential information and adhering to the mission, vision, values, and philosophy of Saint Francis Healthcare System and the department. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. A high school diploma or equivalent is required. Two years of experience in a business, billing, or healthcare scheduling, registration, or admissions setting is preferred.

Requirements

High school diploma or equivalent.
Ability to proficiently use a computer and software programs.
Professional and courteous manner when communicating with customers and staff.
Ability to demonstrate appropriate and timely independent judgment.

Nice To Haves

Two years of experience in a business, billing, or healthcare scheduling, registration, or admissions setting.

Responsibilities

Perform check-in, preregistration, registration, preadmission, and admission functions.
Obtain accurate and thorough demographic information and support compliance with applicable CMS, payor, EMTALA, and Joint Commission requirements.
Verify benefits and preauthorization requirements; obtain consent signatures; collect co-pays and payments on previous balances; and provide required notices and patient-rights information.
Obtain photo identification, insurance cards, applicable orders, and signed forms, and scan them into the medical record at registration or admission.
Work with and maintain system work queues.
Answer telephone calls and perform faxing, scanning, DPMs, and other duties assigned by the manager.
Cross-train with System Scheduling, Authorization, and Referrals and assist those functions as needed.
Work with other personnel to ensure timely flow of patients and information and maximize reimbursement for services.
Promote effective departmental relationships and provide quality customer service.
Maintain restricted or confidential information and adhere to the department's and Saint Francis Healthcare System's mission, vision, values, and philosophy.
Perform other duties assigned by the supervisor or manager.

Benefits

Medical, prescription, dental, and vision coverage, available on the first of the month after hire date.
Saint Francis Medical Services Discount.
Earned Time Off based on relevant years of work history, combining vacation, sick, holidays, and personal days.
Retirement benefits, including immediate Saint Francis Healthcare System matching.
Education assistance up to $5,000 per calendar year for one year of service after graduation.
Health Advocate benefit support.
Employee Assistance Program.
Flexible Spending Accounts.
Identity Theft Protection.
Pet Insurance.
Earned Wage Access.