Registration Assoc

Children's Healthcare of Atlanta

About The Position

The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and verify insurance, supporting quality patient care and payment of hospital accounts. The role collaborates with the Appeals department to overturn claim denials and provides registration, clerical, and billing support, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. The associate gathers accurate demographic and financial information, enters and maintains registration and billing data, verifies insurance coverage and authorizations, explains financial requirements, and collects required payments. The role also supports patient communication and scheduling, maintains medical records and confidentiality, assists with daily office operations, and may help teammates with complex tasks and training. Some duties vary by setting and may involve prescreening orders, preparing court case review materials, or coordinating subpoenas and expert-testimony billing.

Requirements

One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor's degree or equivalent education may be considered in lieu of experience.
High school diploma or equivalent.
Understanding of and familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Demonstrated arithmetic and mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and willingness to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments.
Ability to provide customer service while covering any location.

Nice To Haves

College degree.
One year of experience in registration.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA).
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification.
Interview patients and families to collect accurate demographic and financial information and ensure required forms and questionnaires are completed.
Enter data for registration, billing, patient tracking, charge capture, and reconciliation efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect and post required deposits or deductible amounts.
Capture accurate, compliant data to support clean claims and help prevent denials and delayed payments.
Inform patients and families about procedures and delays, answer questions, relay messages, and escalate immediate needs to appropriate leaders or clinical staff.
Communicate wait times by updating schedulers and patient information tools.
Create patient charts, file encounter paperwork, maintain correspondence, and protect patient confidentiality.
Provide release of medical information as required.
Support daily office operations, including opening and closing procedures, maintaining and restocking supplies, and receiving and distributing mail.
Schedule appointments, process referrals, and contact physician offices to resolve discrepancies.
Coordinate scheduling for procedures, provider visits, and resources.
Attend department meetings and potentially serve on committees or multidisciplinary quality and service improvement teams.
Support teammates by helping with complex tasks, providing on-the-job training, and participating in staff workflow and development.
Prescreen new-patient physician orders for completeness and appointment appropriateness in clinic settings.
In applicable clinic settings, prepare case review materials for court and coordinate subpoenas between the court system, Child Protection Center, and legal department, including facilitating expert-testimony billing.