Registration Assoc

Children's Healthcare of Atlanta•Children's at Town Center Outpatient Care Center, GA

4d•Onsite

About The Position

The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to collect information and verify insurance, supporting quality patient care and payment of hospital accounts. The role also works with Appeals to help overturn claim denials and provides registration, clerical, and billing support, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. The associate interviews patients and families, obtains accurate demographic and financial information, completes registration and billing data entry, verifies coverage and authorizations, and explains financial requirements and collects applicable payments. The role supports accurate claims, patient communication, medical record maintenance, release of medical information, appointment scheduling, and daily department operations. Depending on the clinic setting, responsibilities may also include prescreening orders, preparing court case review materials, and coordinating subpoenas and expert-testimony billing.

Requirements

One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor’s degree or equivalent education may be considered in lieu of experience.
High school diploma or equivalent.
Familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Arithmetic and word-based mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments.
Ability to maintain a high level of customer service while covering any location.

Nice To Haves

College degree.
One year of registration experience.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA).
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and verify insurance.
Interview patients and families to obtain complete demographic and financial information and ensure required questionnaires and forms are completed.
Enter information for registration, billing, patient tracking, charge capture, and reconciliation efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect and post required deposits or deductible amounts.
Capture accurate and compliant data to support clean claims and prevent denials or delayed payments.
Inform patients and families about procedures and delays, answer questions, offer assistance, relay messages, and escalate immediate needs appropriately.
Update schedulers and patient information tools to communicate wait times.
Create and maintain medical records, file encounter paperwork, and maintain correspondence with primary care providers and specialists while protecting patient confidentiality.
Provide release of medical information as required.
Support daily administrative operations, including opening and closing procedures, maintaining and restocking supplies, and receiving and distributing mail.
Schedule patient appointments, process referrals, and contact physician offices to resolve discrepancies.
Coordinate scheduling of procedures, provider visits, and resources.
Attend department meetings and participate in committees or multidisciplinary quality and service improvement teams as applicable.
Assist supervisors and managers by supporting teammates, helping with complex tasks, providing on-the-job training, and contributing to staff workflow and development.
Prescreen new-patient doctor’s orders in clinic settings to check appointment completeness and appropriateness.
In applicable clinic settings, prepare case review materials for court and coordinate subpoenas between the court system, Child Protection Center, and legal department, including facilitating expert-testimony billing.
Collaborate with the Appeals department to overturn claim denials.