Registrar

Community Health Systems•Valparaiso, IN

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department. The role gathers and verifies personal, insurance, and medical information; ensures patient records are accurate and confidential; and provides high-quality customer service to patients and their families. The ER Registrar supports efficient department operations through accurate documentation, insurance verification, and communication across clinical and administrative teams.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to appropriately manage sensitive and confidential information.
Effective interpersonal skills when working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately, helping create a positive first impression.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain the patient's or an appropriate family member's signature on required consent and authorization forms, explaining each consent before it is signed.
Verify insurance coverage and eligibility and capture the information needed for billing.
Collect applicable patient co-pays or deductibles and inform patients of their financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when the patient is unable to sign consent or when a family member signs, and obtain nursing sign-off when the patient cannot sign.
Verify insurance and identify appropriate insurance plan codes to support accurate, prompt payment.
Compile paperwork needed for quick retrieval and processing of patient visits.
Place an armband on each patient before the patient leaves the department to ensure proper identification throughout their stay.
Notify the department, physicians, or patient's arrival, and follow up with the physician or ancillary department if the patient waits for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.