Registrar

Arizona General Hospital • Phoenix, AZ

7d • $18 - $22

About The Position

The Registrar provides clerical support to professional caregivers by managing patient registration functions. The role includes patient registration and preregistration, insurance verification, collecting financial assistance information, and point-of-service collections. It also involves accurate data entry and record keeping to protect the integrity of patient information and financial transactions. The Registrar must follow credit card handling processes because the role may involve access to sensitive third-party credit card information, while maintaining confidentiality and compliance with financial regulations.

The position supports timely, accurate registration and efficient patient care. The Registrar obtains complete patient information, processes medical record requests within department guidelines, documents payer and account communications in the computer system, and ensures required forms are completed and signed. The role also includes distributing and explaining patient handouts, including information on patient rights and responsibilities, advance directives, and financial assistance.

Requirements

• High school graduate or GED.
• Previous experience in a clerical setting.
• Typing speed of 30 words per minute.
• Excellent written and interpersonal communication skills.
• Computer skills.
• American Heart Association Basic Life Support (BLS).

Nice To Haves

• At least one year of experience with prior authorization, precertification, insurance benefits, and their application to hospital registration or a medical office setting.
• Medical terminology.
• Previous experience with an EMR, preferably Cerner.

Responsibilities

• Register and preregister patients in a timely manner, minimizing patient wait and registration time.
• Obtain accurate and complete patient information for registration.
• Complete medical record requests within department guidelines.
• Document payer-related information, patient issues, physician office communications, and account-related communications in the computer system.
• Ensure required registration and payer-related forms are completed and signed, including COA and Medicare notification letters.
• Provide and explain patient handouts, including Patient Rights and Responsibilities, Advance Directives, and Financial Assistance.
• Handle insurance verification, financial assistance information, and point-of-service collections.
• Accurately enter data and maintain records, following credit card handling processes and confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED