Registrar Casual

Corewell Health • Troy, MI

5d • Onsite

About The Position

The Registrar supports a smooth and timely patient registration and admission process under the direction of the Patient Access Registration Front Line Manager. The role obtains accurate demographic, clinical, and insurance information; collects co-payments, deductibles, residual balances, and prior balances; performs initial financial screening for self-pay and out-of-network patients; and refers patients to Financial Advisors as appropriate. The Registrar also provides reception, patient wayfinding, and customer service.

This is a casual, part-time position with hours available according to department coverage needs. The role requires rotating shifts throughout the week, primarily during the day, Monday through Saturday, with variable days and weekends. Mandatory orientation is scheduled during the first week from 8 a.m. to 4:30 p.m., followed by an additional four to six weeks of preceptor training; preceptor hours vary with availability. Casual positions do not offer healthcare benefits.

The Registrar performs registration, admission, financial, documentation, and clerical functions using EPIC and other available systems. The role supports patients, families, physicians, clinical departments, and downstream users of registration services while meeting department standards for productivity, collections, quality, compliance, and customer service.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a customer service role or the health care industry.
• Must be at least 18 years old to co-sign legal documents such as hospital consent forms.
• Proficiency in medical terminology.
• Typing proficiency of at least 30 words per minute.

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third-party payer websites used for verification.

Responsibilities

• Greet patients and other customers promptly and warmly; direct patients to the appropriate setting, communicate about delays, and maintain professionalism and diplomacy.
• Register patients for each visit and admission type and service area in EPIC; obtain and document required demographic and financial information; activate, convert, and discharge visits as appropriate.
• Interview patients, register them in the correct status, follow registration guidelines, obtain required forms, and scan documents into the medical record according to department protocols.
• Review insurance information, identify the correct plan and order in EPIC, process recurring visits according to protocol, and facilitate electronic registration tools such as kiosks where available.
• Verify patient information with third-party payers; collect and document referrals; communicate authorization and referral requirements to patients and physician or office staff; and obtain financial responsibility forms as needed.
• Review, obtain, or witness hospital consent forms and Notices of Privacy Practices; screen outpatient visits for medical necessity; provide cost estimates; document Advance Directive information; and complete Medicare questionnaires, notices, and related documentation as required.
• Screen self-pay and out-of-network patients using EPIC tools, refer patients to Financial Advisors as appropriate, initiate payment plans, collect payments, explain available funding programs and payment options, and perform point-of-service collection processes.
• Issue receipts and complete cash balance sheets where applicable; use audits and controls to manage cash accurately and safely.
• Transcribe written physician orders and contact physician or office staff to clarify them; determine and document ICD-10 codes; perform medical necessity checks and issue ABNs as appropriate for Medicare-primary outpatients, excluding lab-only outpatients effective September.
• Affix patient wristbands and prepare patient charts; prepare reports, schedules, and paperwork; and maintain supply inventory.
• Facilitate scheduling for ancillary testing in identified areas when needed.
• Identify potential duplicate medical records for merge, use available system resources to confirm whether records belong to the same patient, and contact patients if necessary.
• May serve as a preceptor to newer staff members.
• Meet or exceed department standards for individual productivity, collection targets, quality audit scores, accuracy, and registration and insurance verification performance.
• Provide service to clinical departments, physicians, and other users of registration services, and contribute to process improvement supporting efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, receiving payments, and processing funding applications.
• Meet or exceed Corewell Health Customer Service Standards and remain compliant with required TB testing and influenza vaccination.

Benefits

• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Casual positions do not offer healthcare benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED