Registrar

Lifepoint Health • Mayfield, KY

4d

About The Position

The Registrar collects patient demographic and insurance information for outpatient services, including insurance, co-pay, and deductible payments at the point of service. The role expedites the registration process efficiently and provides a positive first impression of the hospital to the public. The Registrar reports to the Director of Patient Access.

The position ensures necessary demographic, billing, and clinical information is obtained and entered accurately and promptly. The Registrar distributes and explains forms and educational materials, meets with patients or caregivers to exchange information and documentation, explains processes, and addresses questions and concerns. The role also coordinates with physicians' offices, nursing staff, and other personnel regarding admissions and placement; verifies insurance benefits; obtains precertifications or authorizations; and collects required payments or refers patients to financial counselors for follow-up.

Requirements

• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Handle with Care certification must be obtained within 30 days of orientation and maintained annually.

Nice To Haves

• High school diploma or GED preferred.
• Associate's degree preferred.

Responsibilities

• Collect patient demographic and insurance information for outpatient services.
• Collect insurance, co-pay, and deductible payments at the point of service and expedite registration efficiently.
• Obtain and enter required demographic, billing, and clinical information in the registration system accurately and promptly.
• Distribute and explain forms, documents, and educational handouts to patients or family members.
• Meet with patients or caregivers before or after admission to exchange information and documentation, explain the process, and address questions or concerns.
• Communicate with admitting physicians' offices, nursing unit staff, and other appropriate personnel regarding admissions and placement.
• Verify insurance benefits and obtain precertification or authorization as necessary.
• Determine and accept required payments, including co-pays and deductibles, or refer patients to financial counselors for follow-up.
• Provide a positive first impression of the hospital to the public.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED