Registrar - Palm Beach Gardens (Per Diem, Days)

Nicklaus Children's Hospital•West Palm Beach, FL

1d•Onsite

About The Position

The Registrar greets patients and families in person or by telephone and obtains demographic, third-party payer, financial, medical, and identification information to schedule, pre-register, register, or check in patients. The role obtains service authorizations and required consents, collects payments, and provides information about patient out-of-pocket expenses. The Registrar supports patient access and registration operations by verifying insurance, documenting activities, directing families, coordinating with hospital departments, monitoring outpatient arrivals, correcting registration errors, scanning documents, scheduling services, and performing manual registration during system downtime. The role must maintain confidentiality and comply with applicable regulations, including HIPAA and EMTALA.

Requirements

At least 1 year of customer service experience.
Able to communicate effectively in English, verbally and in writing, in a clear, concise, and courteous manner.
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook.
Able to accurately enter and interpret data.
Able to adapt and react calmly under stressful conditions while maintaining a pleasant manner.
Able to serve customers with courtesy and respect.
Able to learn and use system-wide hospital applications.
Able to maintain the confidentiality of sensitive information.
Able to follow complex written or verbal instructions to solve problems.
Able to establish professional relationships and communicate effectively with internal and external customers.
Able to manage and use resources effectively to meet competing deadlines across varied tasks, problems, and projects.
Able to take and respond to assigned on-call shifts on weekdays, weekends, and holidays.

Nice To Haves

High school education or equivalent preferred.
1 year of experience in a healthcare environment preferred.
Fluency in Spanish strongly preferred.

Responsibilities

Greet patients and families in person or by telephone in a respectful and empathetic manner, answer questions, address problems, and maintain open communication.
Comply with applicable governmental regulations, including HIPAA and EMTALA.
Interview patients or families to obtain demographic, payer, financial, medical, and identification information for scheduling, pre-registration, registration, or check-in.
Collect payments and provide receipts.
Verify third-party payer information through the web or by telephone.
Obtain and document authorization for hospital services through the web or fax, and follow up until authorization is obtained.
Document activities in the Collection Notes file of the computer system as appropriate.
Obtain necessary patient consents and advanced directives, and assist with or provide a Living Will document when appropriate.
Secure patient identification bracelets, ensure their accuracy, and obtain validation from the patient or legal guardian.
Direct families to appropriate facility locations by phone, text, email, or in person.
Verify that patients are accompanied by a legal guardian and notify Risk Management when a patient is present with someone other than the legal guardian for a non-emergent visit.
Inform patients or families about deductibles, co-payments, and required deposits, and advise or request payment for out-of-pocket expenses.
Notify management of insurance or financial discrepancies for approval.
Communicate with appropriate departments to address issues, answer questions, or accommodate patient needs.
Obtain and validate prescriptions and clinical documents when appropriate.
Place and monitor outpatient-service arrivals using the patient tracking system.
Correct registration errors using the QA system.
Scan documents into the appropriate PEDS system folder.
Schedule hospital services as appropriate.
Triage incoming facility inquiries and route them appropriately.
Secure adult exemptions for outpatient procedures when necessary.
Identify duplicate financial and medical record numbers and handle them appropriately.
Perform manual registration during system downtime as needed.