Registrar

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy’s philosophy of patient-centered care by demonstrating the “Mercy Touch” with patients, families, visitors, physicians, office staff, coworkers, and others through service excellence. The Registrar initiates accurate and complete patient registrations, makes required edits, and follows up when registration information is missing. The role requires awareness of patient privacy and confidentiality. The Registrar may also cover Night Operator duties, assist volunteers, support disaster registration, and participate in training and orientation for new Registrars. The position requires flexibility, dependability, and the ability to work with minimal to no supervision.

Requirements

At least one year of admission processing experience within Mercy Medical Center.
High school diploma or equivalent.
Proficient in operating a computer, calculator, filing systems, copy/fax machines, and telephone system.
Excellent interpersonal, written communication, and verbal communication skills.
Excellent public relations and human relations skills, exemplifying The Mercy Touch.
Strong organizational and time-management skills.
Critical thinking, attention to detail, and good judgment.
Ability to handle confidential information with discretion and diplomacy.
Willingness to learn and upgrade skills related to job duties.
Ability to handle emergency situations and work with volunteer staff.
Flexibility and dependability, with the ability to work with a wide variety of individuals and leadership styles.
Ability to work with minimal to no supervision.

Nice To Haves

Knowledge of EPIC software.
Proficiency in Microsoft Office products.

Responsibilities

Initiate patient records by interviewing patients or their representatives, entering new information, or verifying information from prior records.
Ensure registrations are complete and initiate necessary follow-up when information is missing or a registration cannot be completed.
Contact insurance companies when required to obtain admission certification.
Recognize possible emergencies and alert the Triage Nurse or Trauma Center Nurse.
Maintain departmental functions when the computer is not operating.
Maintain patient records by discharging, editing, transferring, and completing other needed functions.
Cover for the Night Operator when they are out of the area, handling calls and emergencies as needed.
Perform registration functions during disaster situations.
Preregister patients and work on preregistration when possible.
Work with volunteers and assist them when needed.
Participate in training new Registrars and support new staff during orientation.
Seek opportunities for professional growth, such as taking classes or additional projects.
Attend staff meetings regularly, typically 10 out of 12 meetings, unless providing coverage for other staff.
Demonstrate a positive attitude toward management and colleagues.
Offer to pick up additional hours or stay late regularly to help colleagues.
Pass the internal exam.
Follow Mercy safety guidelines, perform job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.