Registrar

Yale New Haven Health•New London, CT

About The Position

The Registrar provides access to healthcare by performing patient registration and related clerical services in a professional, compassionate, and cost-effective manner. The role includes registration of inpatient and outpatient patients; clerical processing for pre-admission testing and patient admissions; on-site registration for emergency and outpatient services; occupancy control; and quality improvement.

Requirements

High school diploma or equivalent.
Good keyboarding skills.
Computer experience.
Customer service skills.
Medical terminology knowledge.
Ability to perform basic math and logic.
Ability to learn quickly and handle multiple tasks while remaining calm and focused.
Detail-oriented.
Ability to follow oral and written instructions.
Ability to maintain accurate records.
Ability to listen and communicate effectively.
Ability to work closely with others in a team setting.

Responsibilities

Conduct interviews with patients in person or by phone.
Obtain accurate demographic and financial information.
Collect co-pays.
Perform ICD(X) coding.
Perform medical necessity screening and communicate with physicians’ offices to obtain the correct diagnosis.
Prepare related forms, patient cards, and ID bracelets.
Receive and disseminate information from other departments, physicians, and patients.
Prepare appropriate and necessary documentation for each patient visit based on the type of visit.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in performance reviews.
Perform other duties as assigned or directed to ensure smooth operation of the department or unit.