Registrar

Lifepoint Health • Beckley, WV

4d

About The Position

The Registrar gathers and verifies patient account information and insurance coverage, and accurately enters demographic, billing, and clinical data, including medical record numbers. The role supports patient admissions by explaining forms and obtaining signatures, exchanging information with patients or caregivers, and coordinating with physician offices, nursing units, and other hospital personnel to determine placement.

The Registrar verifies insurance benefits, obtains precertifications and authorizations, processes payments or refers patients to financial counselors, and provides professional customer service while protecting confidentiality. The position uses electronic health record and registration software to manage data and support documentation compliance, collaborates with departments to resolve registration issues, and helps ensure admissions follow hospital policies and regulatory requirements. The schedule is full-time, rotating.

Requirements

• High school diploma or equivalent; three years of directly related experience may be substituted for the required education.
• Previous computer experience, including familiarity with electronic health records or registration systems.
• Strong critical-thinking skills, decisive judgment, and ability to work independently with minimal supervision.
• Excellent customer service skills and ability to interact professionally with patients, families, and staff.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Detail-oriented and organized, with the ability to maintain accuracy while managing multiple tasks.

Nice To Haves

• Knowledge of medical terminology and hospital procedures.
• Billing or collections experience is strongly preferred.

Responsibilities

• Gather and verify patient account information and insurance coverage.
• Accurately enter demographic, billing, and clinical data, including assigning medical record numbers.
• Distribute and explain forms, obtain necessary signatures, and exchange essential information with patients or caregivers.
• Communicate with physician offices, nursing units, and other personnel to coordinate admissions and determine placement.
• Verify insurance benefits, obtain precertifications and authorizations, process payments, or refer patients to financial counselors.
• Address patient questions and concerns while providing professional customer service and maintaining confidentiality.
• Use electronic health record and registration software to manage data and support documentation compliance.
• Collaborate with departments to resolve registration issues and facilitate smooth patient admissions.
• Help ensure adherence to hospital policies and regulatory requirements.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED