Registrar Services Specialist I

Texas A&M•Laredo, TX

1d•Onsite

About The Position

The Registrar Services Specialist I provides administrative and operational support for the University Registrar, including maintaining student records, addressing inquiries, conducting training, entering grade changes, and updating degree programs. The role supports records management, transfer-credit processing, student advising, degree-progress review, graduation activities, and general office operations. The position requires on-campus, face-to-face interactions and regular attendance at the workplace. Evening and weekend work may be required. This position does not supervise other employees.

Requirements

Bachelor’s degree from an accredited institution of higher education.
One year of experience in student services, retention, advising, or another related area.
Knowledge of word-processing, spreadsheet, and database programs.
Knowledge of general office practices and procedures.
Ability to communicate effectively, orally and in writing.
Ability to interact effectively and professionally with the general public and students.
Ability to plan, organize, and perform tasks accurately and independently.
Strong time-management skills.
Ability to maintain confidentiality and comply with federal, state, system, and institutional rules and regulations.
Regular on-campus attendance and face-to-face interaction are required.
Evening and weekend work may be required.

Responsibilities

Review documents and forms for completeness, track files for follow-up, and distribute them for review.
Research and resolve complex issues and respond to inquiries.
Input data and update electronic databases.
Assist with the administration of financial processes.
Advise, investigate, and resolve questions and issues about student accounts.
Coordinate and conduct training as needed.
Support records-management operations in compliance with federal, state, and university retention policies.
Provide full-cycle records-management services for inactive university records, including timely disposal of confidential and sensitive records.
Receive and evaluate transcripts and credit-by-examination results for existing students; enter transfer work into the student records transfer-credit system and maintain general transfer equivalencies.
Respond to inquiries about transfer credit from campus officials, students, and other institutions.
Advise students and examine academic records to assess degree progress and graduation eligibility.
Provide students with information about program admission criteria, course registration options, and degree completion; refer students to appropriate university offices when needed.
Teach students about program monitoring and planning based on catalog requirements.
Assist with graduation activities and final checkouts.
Assist with general functions and activities of the Office of the University Registrar.
Participate in professional development to enhance advising knowledge and records-management skills.
Perform other duties as assigned.