Registrar Services Specialist I

Texas A&M - Texarkana•Texarkana, TX

9d•Onsite

About The Position

The Registrar Services Specialist I provides administrative and operational support for Texas A&M University–Texarkana’s Office of the Registrar. The role updates student records, supports customer service initiatives, handles athletics and enrollment verifications, and performs a range of administrative duties. The position is expected to earn $40,000 annually and is located in Texarkana, Texas. The specialist processes student information changes and requests, supports university events and ceremonies, assists with registration and withdrawal processes, and helps ensure the accuracy and confidentiality of academic records in compliance with FERPA. The role also researches and resolves complex issues, responds to inquiries, updates electronic databases, and recommends improvements to procedures and work efficiency. The position generally does not supervise employees.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
One year of related experience.
Strong computer knowledge.
Knowledge of general office practices and procedures.
Ability to communicate effectively, orally and in writing.
Ability to interact effectively and professionally.
Ability to plan, organize, and perform tasks accurately and independently.
Strong time-management skills.
Ability to maintain confidentiality.
Knowledge of FERPA.
Ability to work beyond normal office hours and/or on weekends.

Nice To Haves

Knowledge of SIS automated software programs, such as Banner.
Experience in higher education.

Responsibilities

Handle athletics verifications and certifications.
Process enrollment verifications and National Student Clearinghouse submissions and verifications.
Process requested name, address, and other student information changes.
Assist with university events and ceremonies, including SOAR and graduation ceremonies.
Ensure accurate data entry and assist with audits of student records.
Perform Registrar’s Office administrative duties, including commencement contracts.
Oversee Incomplete Grade contracts.
Process certificate of dependency requests and directory information requests to mark academic records confidential or remove confidential status.
Assist with new faculty setup and access in Banner.
Evaluate work methods and recommend improvements to procedures and job efficiency.
Assist with Registrar functions, including student registration processing and drop or withdrawal requests.
Handle confidential materials and help ensure institutional compliance with FERPA.
Research and resolve complex issues, respond to inquiries, and update electronic databases.

Benefits

Medical insurance with employee-only coverage available for $0–$30 per month after the university contribution; the university covers up to 83% of premiums for employee and spouse, employee and children, or family coverage.
Dental and vision insurance.
Life insurance, accidental death and dismemberment coverage, and long-term disability insurance.
Flexible Spending Account and Day Care Spending Account.
Public Service Loan Forgiveness Program.
75% waiver of tuition and fees for full-time employees, their spouses, and children.
Monthly vacation and sick leave accrual.
Eight hours of birthday leave.
12–15 paid holidays each year.
Teacher Retirement System of Texas or Optional Retirement Plan.
Voluntary tax-deferred account or deferred compensation plan.
Professional development via LinkedIn Learning.
Employee Assistance Program.
On-campus wellness opportunities.