Registrar Services Specialist I

Texas A&M University System•Texarkana, TX

11d•Onsite

About The Position

The Registrar Services Specialist I provides administrative and operational support to the Office of the Registrar. The role updates student records, supports customer service initiatives, handles athletics and enrollment verifications, and performs administrative duties. It also assists with registration and drop/withdrawal processing, university events and ceremonies, student record accuracy, faculty setup and access, and resolution of complex inquiries. The position works with confidential information and helps ensure compliance with FERPA. Other duties may be assigned.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
One year of related experience.
Strong computer knowledge.
Knowledge of general office practices and procedures.
Ability to communicate effectively, orally and in writing.
Ability to interact effectively and professionally.
Ability to plan, organize, and perform tasks accurately and independently.
Strong time-management skills.
Ability to maintain confidentiality.
Knowledge of FERPA.
Must be able to work beyond normal office hours and/or on weekends.

Nice To Haves

Knowledge of SIS automated software programs, such as Banner or other systems.
Experience in higher education.

Responsibilities

Handle athletics verifications and certifications.
Process enrollment verifications and National Student Clearinghouse submissions and verifications.
Process requested student information changes, including name and address changes.
Assist with university events and ceremonies, including SOAR and graduation ceremonies.
Ensure accurate data entry and assist with auditing student records.
Perform Registrar’s Office administrative duties, including commencement contracts.
Oversee Incomplete Grade contracts.
Process certificate of dependency and directory information requests to mark academic records confidential or remove confidential status.
Assist with new faculty setup and access in Banner.
Evaluate work methods and suggest improvements to procedures and job efficiency.
Assist with Registrar functions, including student registration processing and drop/withdrawal requests.
Handle confidential materials and support institutional compliance with FERPA.
Research and resolve complex issues, respond to inquiries, and update electronic databases.

Benefits

Medical insurance, with employee-only coverage costing $0–$30 per month after the university contribution; the university covers up to 83% of premiums for other listed coverage tiers.
Dental and vision insurance.
Life insurance, accidental death and dismemberment insurance, and long-term disability insurance.
Flexible Spending Account and Day Care Spending Account.
Public Service Loan Forgiveness Program.
75% waiver of tuition and fees for full-time employees, their spouses, and children.
At least eight hours of paid vacation time off each month.
Eight hours of paid sick leave each month.
Eight hours of paid birthday leave.
12–15 paid holidays each year.
Teacher Retirement System of Texas or Optional Retirement Plan.
Voluntary tax-deferred account/deferred compensation plan.
Professional development via LinkedIn Learning.
Employee Assistance Program.
On-campus wellness opportunities.