Registrar Services Specialist I

Texas A&M University System•Laredo, TX

3d•Onsite

About The Position

The Registrar Services Specialist I provides administrative and operational support to the University Registrar. The role includes maintaining student records and electronic databases, delivering customer service, resolving student and account inquiries, conducting training, entering transfer and grade information, and supporting degree program updates and graduation activities. The position also supports university records management, including the full-cycle management and timely disposal of confidential and sensitive inactive records in compliance with applicable federal, state, and university retention policies. It evaluates transcripts and credit-by-examination results, enters transfer work, advises students on academic progress and graduation eligibility, and provides information about admission criteria, registration options, and degree completion. The position works on campus and requires face-to-face interaction; evening and weekend work may be required.

Requirements

Bachelor’s degree from an accredited institution of higher education.
One year of experience in student services, retention, advising, or a related area.
Knowledge of word processing, spreadsheet, and database programs.
Knowledge of general office practices and procedures.
Ability to communicate effectively orally and in writing.
Ability to interact effectively and professionally with the general public and students.
Ability to plan, organize, and perform tasks accurately and independently.
Strong time-management skills.
Ability to maintain confidentiality and comply with federal, state, system, and institutional rules and regulations.
Must maintain a regular schedule of attendance on campus and in the workplace.

Responsibilities

Review documents and forms for completeness, track files for follow-up, and distribute materials for review.
Research and resolve complex issues, respond to inquiries, enter data, and update electronic databases.
Assist with administration of financial processes.
Advise, investigate, and resolve questions and issues about student accounts.
Coordinate and conduct training as needed.
Support records management operations in accordance with federal, state, and university retention policies.
Provide full-cycle records management services for inactive university records, including timely disposal of confidential and sensitive records.
Receive and evaluate transcripts and credit-by-examination results for current students.
Enter transfer work into the student records transfer credit system and maintain general transfer equivalencies.
Respond to transfer-credit inquiries from campus officials, students, and other institutions.
Review students’ academic records to determine progress toward degrees and graduation eligibility.
Provide students with information about program admission criteria, course registration options, and degree completion, and refer them to appropriate university offices when needed.
Teach students about program monitoring and planning based on catalog requirements.
Assist with graduation activities and final checkouts.
Assist with general functions and activities of the Office of the University Registrar.
Participate in professional development to enhance advising knowledge and records management skills.
Perform other duties as assigned.