Registrar II

Chesapeake Regional Healthcare•Chesapeake, VA

About The Position

The Registrar II manages patient registration in the Patient Access Department and is often the first point of contact for CRMC patients. The role provides customer and financial services, including pre-registration, payer authorization, registration, pre-service and point-of-service collections, medical necessity checks, and financial counseling or referrals for follow-up. As a mid-level member of the Patient Registration Team, the Registrar II also serves as a resource for other staff. Duties listed represent general daily tasks; additional duties may be assigned. The position manages registrations and patient accounts to meet Patient Access Scorecard standards for timeliness, accuracy, insurance verification, collections, productivity, and denial reduction. It supports financial clearance by communicating patient financial responsibility, preparing estimates, arranging payment plans, and referring patients to financial counselors. The Registrar II also assists with staff training, scans documents for medical records, resolves stakeholder concerns, and supports effective interdepartmental communication. The role follows applicable healthcare, billing, HIPAA, and departmental requirements; demonstrates knowledge of ICD coding and other billing rules; and contributes to service recovery and continuous quality improvement. It requires participation in required orientations, meetings, in-services, and learning opportunities, as well as flexibility in scheduling when needed to support patient care.

Requirements

High school diploma.
Knowledge of medical terminology, ICD, and insurance.
At least two years of patient registration experience, emergency room experience, or other medical office experience; alternatively, a combination of core coursework from an accredited college or university in a medical course of study.
Understanding of financial and insurance information.
Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Accurate data-entry skills and ability to use basic computer hardware.
Experience in a Windows environment or experience using multiple software or computer applications at the same time.
Revenue Cycle Certified Representative (RCCP 1), Certified Healthcare Access Associate (CHAA), or equivalent Revenue Cycle Professional Certification required within 12 months.

Nice To Haves

Associate degree in healthcare or a related field.
Collections experience.

Responsibilities

Manage registrations for patients receiving various hospital services and meet applicable patient access timeliness standards.
Interview patients and accurately collect demographic and other required information, including selecting the correct medical record.
Verify and review insurance benefits and coordinate benefits on patients’ behalf.
Manage point-of-service payments, receipt cash, and post payments.
Assist patients with financial clearance by communicating financial responsibility, providing estimates, arranging payment plans, and referring patients to financial counselors as appropriate.
Manage patient accounts to meet productivity standards and review account authorizations.
Identify high-risk admissions or registrations and obtain required authorizations and admission notifications to help reduce denials.
Assist with training new staff and share departmental knowledge with teammates.
Scan documents for patient medical records as required.
Provide courteous service to patients, families, teammates, and other stakeholders by resolving problems, responding to inquiries, and following up.
Comply with healthcare, billing, HIPAA, and Patient Access Department requirements and policies.
Demonstrate knowledge of ICD coding requirements and other billing rules.
Share ideas and solutions to support continuous process and quality improvement, attend staff meetings, maintain educational requirements, and participate in learning opportunities.
Maintain appropriate confidentiality and participate in service recovery and customer service activities.
Attend required hospital-wide orientations, meetings, and in-services.
Demonstrate flexibility in work scheduling when necessary to ensure patient care.
Perform other duties as assigned.