Registrar Compliance & Community Outreach Specialist

Vertex Education•Clemmons, NC

10d

About The Position

The Registrar Compliance & Community Outreach Specialist ensures campuses operate effectively in enrollment, attendance, and student-records management. The role serves as the primary compliance owner for registrar operations, providing hands-on support, coaching, and training to campus registrars to promote accuracy, efficiency, and adherence to state requirements. Through system management, data-integrity oversight, and family-facing engagement, the Specialist supports a smooth enrollment experience for families. The position also hosts school-marketing community events and works on community outreach activities. The Specialist provides daily registrar support and troubleshooting, oversees enrollment and student-record workflows, reviews campus data for accuracy and compliance, and coordinates the annual enrollment lottery. The role conducts attendance reconciliations and compliance reviews, oversees student records and file storage, maintains standard operating procedures, and supports registrar development and hiring. It also leads beginning- and end-of-year processes, manages the daily enrollment pipeline, represents schools at recruitment events, and coordinates campus participation in family-facing events. The position requires local, in-state, and out-of-state travel. Occasional lifting of objects weighing up to 25 pounds is required, and the work may involve prolonged sitting, phone conversations, standing, kneeling, stooping, and sustained concentration.

Requirements

Associate’s degree in Education, Business Administration, or a related field; equivalent relevant experience may substitute for the degree requirement.
At least 3 years of marketing or enrollment experience in a K–12 educational setting.
Proficiency with student information systems, preferably PowerSchool, and enrollment platforms such as SchoolMint or Avela.
Valid IVP Level One Fingerprint Clearance Card or ability to obtain one.
Must pass a criminal background check.

Nice To Haves

Experience supporting multiple campuses or managing compliance for a charter management organization.
Prior experience training or coaching school-based registrars or office staff.
Strong understanding of data integrity, audit readiness, and process documentation in an educational environment.
Experience with marketing and community outreach.

Responsibilities

Provide daily registrar support and troubleshooting through Zendesk.
Oversee enrollment, placement, and withdrawal workflows in SchoolMint/Avela and PowerSchool.
Review registrar entries across campuses for accuracy, compliance, and data integrity.
Coordinate the annual enrollment lottery, including registrar training, documentation, and state-aligned preparation guides.
Conduct attendance reconciliations, audits, and compliance reviews to ensure accuracy and readiness for state audits.
Oversee cumulative files, transcripts, and student-record storage in compliance with state law.
Coordinate withdrawal-file processing, retention and promotion documentation, and file storage.
Maintain and update standard operating procedures to support compliance and audit preparedness.
Coach and mentor registrars to promote compliance, accuracy, and consistency across campuses.
Deliver training and one-on-one mentoring on enrollment workflows, attendance reconciliation, and records management.
Provide escalation support for complex enrollment or data issues and guide registrars toward resolution.
Participate in registrar interviews and provide hiring recommendations.
Lead beginning- and end-of-year processes, including rollover, scheduling, transcript management, and file archiving.
Represent schools at marketing and enrollment events, host enrollment booths, answer questions, and convert interest into qualified applications.
Identify opportunities for school participation in community events, including events with enrollment tables.
Manage the daily enrollment pipeline by tracking family status, removing blockers, and ensuring timely offer issuance according to defined service-level agreements.
Coordinate registrar participation in re-enrollment nights, sneak peeks, move-up days, and back-to-school events.
Conduct campus tours and partner with leaders to ensure consistent family communication.
Host community events marketing the schools and work on community outreach activities.