Registrar Clerk

Flagler • Saint Augustine, FL

23h

About The Position

The Registrar Clerk provides frontline service and administrative support to the Registrar’s Office, helping ensure student records are accurate and office functions operate smoothly. The position shares responsibility for responding to inquiries from students, faculty, staff, and parents; processing student record transactions; and supporting registration and graduation services.

The Clerk serves as the first point of contact for the office in person, by phone, and by email, and provides service with professionalism and a student-centered approach. The role processes student record forms and transactions, uses multiple software solutions, and assigns, tracks, and resolves service tickets. It also supports registration periods for all terms, assists with office events and initiatives, and helps the College Registrar monitor FERPA compliance and protect the confidentiality of student records.

Work is performed during standard office hours, 8:00 a.m. to 5:00 p.m., with occasional evening and weekend hours required, such as during term registration and graduation ceremonies. The position operates under limited direct supervision in a fast-paced environment with frequent interruptions, requiring discretion, accuracy, confidentiality, and attention to detail.

Requirements

• Associate’s degree or equivalent combination of education and related work experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Strong organizational skills.
• Strong customer service skills.

Nice To Haves

• Bachelor’s degree.
• Two or more years of customer service experience in higher education or a related field.
• Knowledge of higher education procedures, student records, and registrar functions.

Responsibilities

• Serve as the Registrar’s Office first point of contact in person, by phone, and by email, using a professional and student-centered approach.
• Respond to inquiries about registration, academic records, and general Registrar services.
• Prepare and distribute enrollment verification letters.
• Process student record forms and transactions, including name and address updates, transcript requests, enrollment verifications, FERPA releases, course registrations, course withdrawals, paid cancels, and grade changes.
• Use multiple software solutions to manage and execute job functions.
• Assign, track, and resolve service tickets accurately and in a timely manner.
• Participate in registration periods for fall, spring, summer, and FlagSHIP terms.
• Support office events and initiatives as assigned.
• Assist the College Registrar in monitoring FERPA compliance and safeguarding the confidentiality of student records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree