Registered Nurse - FMOL Lake Transfer Center Days

FMOLHS•Baton Rouge, LA

10d

About The Position

The RN Transfer Center coordinates the safe and efficient transfer of patients with emergent or urgent medical needs into and out of the Franciscan Missionaries of Our Lady Health System (FMOLHS), under the direction of the Transfer Center house manager. The role requires strong clinical knowledge of pediatric and adult conditions and the ability to assess and prioritize care based on illness or injury severity. The nurse uses the electronic medical record (EMR) to coordinate, document, communicate, and report transfer requests to providers, clinical staff, admissions, and house managers. The RN also serves as a resource for receiving facilities on Transfer Center guideline compliance. Transfer Center communications and functions follow EMTALA guidelines and patient-throughput requirements.

Requirements

Three years of general or specialty nursing practice.
Licensure as a Registered Professional Nurse in the State of Louisiana.
Strong pediatric and adult clinical skills and knowledge.
Ability to assess and evaluate a patient's clinical condition quickly by phone.
Ability to communicate clearly and effectively.
Ability to prioritize and identify emergent or urgent transfer needs based on clinical descriptions.
Excellent computer skills and excellent phone skills.
Knowledge of the Emergency Medical Treatment and Active Labor Act (EMTALA).
Critical-thinking skills and the ability to solve problems in difficult situations.

Responsibilities

Expedite and coordinate internal and external transfers to and from FMOLHS facilities, working among receiving and transferring physicians and clinical and clerical departments.
Maintain awareness of FMOLHS and non-FMOLHS facility services and capabilities in support of Transfer Center outreach.
Manage frequent interruptions and switch tasks with minimal workflow delays; meet departmental call-handling and transfer benchmarks.
Facilitate communication and collaboration among hospitals, providers, other Transfer Centers, and transport teams.
Maintain familiarity with internal systems and departmental communication methods.
Accurately document transfers and supporting information in the department database, and transcribe call interactions for relevant stakeholders.
Import medical records and imaging from referring facilities into the EMR and provide records for transfers to non-FMOLHS facilities.
Maintain knowledge of and comply with regulatory and FMOLHS policy standards, including EMTALA and quality initiatives.
Escalate issues according to departmental protocols, resolve transfer-process problems, and provide superior customer service.
Build collaborative relationships with hospital staff, nursing units, and external healthcare providers to support quality patient care.
Comply with organizational and departmental policies and procedures, serving the organization with honesty and integrity.
Apply knowledge of pediatric and adult pathophysiology and disease processes to assess and triage the level of care, required service, and appropriate facility for urgent and emergent transfers.
Maintain knowledge of trauma, stroke, and STEMI protocols and collaborate with the Louisiana Emergency Response Team (LERN) to support prompt acceptance at the closest appropriate location.
Recognize critical conditions or patient deterioration and promptly make decisions and notify providers to minimize delays and ensure timely care.