Registered Client Service Manager, Senior Vice President - San Francisco
About The Position
The Senior Client Service Manager achieves results through managing professional teams and leveraging key relationships. The role integrates subject-matter and industry expertise, contributes to operational standards, and coordinates with other areas to support the broader function. It requires an understanding of branch-office banking and investment relationships, along with communication and diplomacy skills to guide and influence colleagues and external customers. The role serves as a subject-matter expert in banking and investment client experience and servicing. It identifies client friction points, process improvements, and training needs; advises Wealth Academy on relevant process, technical knowledge, and servicing practices; and is accountable for the volume, quality, timeliness, and delivery of wealth-management services and results. The position may plan resources and budgets and influence policy changes, and coordinates resources and support tools to help new Advisors and Relationship Managers onboard clients. The position has full management responsibility for a team, including people and budget management, performance evaluations, compensation, recruiting and hiring, performance management, discipline, and termination when necessary.
Requirements
- 10+ years of experience.
- Robust experience in business management and risk and control in a wealth management firm.
- Experience leading high-performing teams.
- In-depth knowledge of client onboarding requirements, including KYC and AML.
- Excellent verbal and written communication skills.
- Required U.S. FINRA registrations: SIE, Series 7, Series 63 or Series 66, and Series 24; Series 9/10 accepted.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Manage day-to-day servicing and processing activities to ensure high service levels and compliance with corporate and regulatory policies and procedures.
- Interface daily with Banking teams to address escalated issues and exceed client service requirements.
- Coach staff, provide ongoing feedback, identify training needs, and prepare development and training plans.
- Review processes regularly to improve efficiency while maintaining superior service quality.
- Contribute to and drive tactical and strategic initiatives, working with operational and technology partners to identify and resolve ongoing issues.
- Review internal controls, regulatory requirements, and self-test results to ensure effective controls are in place.
- Work with Global and Regional Market Managers to ensure business initiatives are appropriately supported by Service.
- Assess risk in business decisions, promote compliance with laws, rules, regulations, and policies, and apply sound ethical judgment.
- Escalate, manage, and report control issues transparently; supervise others and hold them accountable for maintaining required standards.
- Serve as a subject-matter expert in banking and investment servicing, identify training needs, and help Wealth Academy create job aids for service managers and CSAs.
- Coordinate SWAT resources and collaboration with sales teams and leadership to support domestic and international Advisors who are new to Citi and transferring client books to Citi.
- Partner with the National Client Service Manager to create and communicate a CSA career path, including a senior RCSA team-lead role that supports a pipeline for potential CSMs.
- Manage team members and budgets, including evaluations, compensation, recruiting and hiring, performance management, and discipline.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid vacation
- Paid sick leave
- Paid holidays
- Discretionary and formulaic incentive and retention awards may be available to eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
