Regional Vice President - Texas

Boyd Group Services•San Antonio, TX

13d•$200,000 - $250,000

About The Position

Under the direction of the Divisional Vice President, the Regional Vice President (RVP) is responsible for the operation and results of 40–130 stores with total revenue of $150M–$200M within a designated area. The role directs business and financial strategies for the region, delivers outstanding client service, provides leadership to staff, demonstrates industry expertise, and contributes to company growth. The RVP leads the regional team to meet or exceed sales, profitability, and EBITDA targets, and is a member of the Operations Leadership Team. The position is responsible for the development and performance of regional market management and for instilling the Boyd Group’s Mission, Vision, and objectives within their teams. The RVP develops managers and employees, leads staffing and engagement efforts, maintains brand and safety standards, and builds a culture of accountability and inclusion. The role establishes service excellence, monitors operational execution and customer service, builds client relationships, and collaborates with Continuous Improvement and Business Development teams. It also develops and implements regional plans to meet financial targets and performance metrics, communicates company direction, and supports marketing and team-building activities. Candidates are required to be in the region they support. The listed salary range is $200,000–$250,000 per year, with possible bonus opportunities tied to individual or business initiatives. Compensation is commensurate with skill, education, and experience.

Requirements

15 years in increasingly responsible business operations roles in a high-volume, multi-site retail or service organization.
7 years of leadership experience.
At least 3 years as a Market Manager or in related multi-unit leadership for internal candidates.
Ability to work in a fast-paced, changing industry.
Ability to use data to project trends and improve business operations and financial performance.
Excellent written and oral communication skills, including presentation and materials development, and the ability to present and influence credibly at all organizational levels.
Candidates must be located in the region they support.

Nice To Haves

Bachelor’s degree in Business Administration, Logistics, Engineering, or another industry-related field.
Automotive industry or retail experience.

Responsibilities

Direct the operation and results of 40–130 stores in the designated region, including business and financial strategies.
Lead the regional team to meet or exceed sales, profitability, and EBITDA targets.
Develop Market Managers and key employees to understand the company mission and follow standard operating procedures.
Lead regional manpower planning and staffing initiatives.
Develop an employee engagement strategy and promote accountability through recognition and documentation of performance.
Assess leadership talent, develop employees for greater responsibility, improve performance, and manage leadership changes.
Ensure brand standards are met and maintained across markets and locations.
Provide an equitable and inclusive work environment.
Complete required continuous education and stay current on industry information and trends.
Reinforce company safety programs and ensure a clean, safe working environment that meets safety compliance standards, including personal protective equipment use.
Establish a service excellence culture and plans for consistent execution of the WOW Operating Way.
Monitor shop performance evaluations and ensure teams follow standard operating processes through onsite assessment.
Set regional goals for meeting Client Performance Goals and foster positive client relationships through responsive communication and performance reviews with location managers.
Engage with the Continuous Improvement team to improve employee and business performance and operational consistency.
Develop a process to understand shop-level performance and monitor monthly operational reviews and in-person audits led by Market Managers.
Monitor customer service performance and support resolution of customer concerns.
Establish systems to monitor and manage regional workload by metering business across designated markets.
Develop and implement strategies and plans aligned with company direction to achieve financial targets and key performance metrics.
Communicate company directions and plans to team members to drive initiatives and meet performance expectations.
Participate in external marketing and team-building activities and set expectations for direct reports to do so as needed.
Partner with the Business Development team to achieve regional growth objectives.