Regional Vice President - Texas

Boyd Group•Dallas, TX

11d

About The Position

The Regional Vice President (RVP) leads the operation and results of 40–130 stores in a designated region, with total revenue of $150 million–$200 million. Reporting to the Divisional Vice President, the RVP directs regional business and financial strategies, provides exceptional leadership to staff, delivers outstanding client service, demonstrates industry expertise, and contributes to company growth. The role leads the regional team to meet or exceed sales, profitability, and EBITDA targets and develops the performance of market management while instilling the Boyd Group’s mission, vision, and objectives. The RVP develops employees and leadership talent, manages regional staffing and engagement, and maintains brand standards and a fair, inclusive work environment. The role reinforces safety programs and standards, establishes a culture of service excellence, monitors shop performance and operational processes, and manages customer concerns and client relationships. The RVP also develops and executes plans to meet financial and performance targets, communicates company direction, participates in marketing and team-building activities, and partners with Business Development to achieve regional growth objectives. Candidates must be in the region they support.

Requirements

At least 15 years in increasingly responsible business operations roles in a high-volume, multi-site retail or service organization.
At least 7 years of leadership experience.
At least 3 years as a Market Manager or related multi-unit leadership experience for internal candidates.
Ability to work in a fast-paced, changing industry.
Ability to use data to project trends and improve business operations and financial performance.
Excellent written and oral communication skills, including developing and presenting materials and influencing credibly at all organizational levels.
Candidates are required to be in the region they support.

Nice To Haves

Bachelor’s degree in Business Administration, Logistics, Engineering, or another industry-related field preferred.
Automotive industry or retail experience preferred.

Responsibilities

Develop Market Managers and key employees in the company mission and ensure staff follow standard operating procedures.
Lead regional manpower planning and staffing initiatives to maintain appropriate staffing levels.
Develop employee engagement and accountability through ongoing recognition and documentation of exceptional and substandard performance.
Assess leadership talent, develop employees for greater responsibility, improve performance, and manage leadership changes.
Ensure brand standards are met and maintained across markets and locations.
Support an equitable and inclusive work environment.
Complete required continuous education and stay informed about industry information and trends.
Reinforce company safety programs and ensure a clean, safe working environment that meets compliance standards, including use of personal protective equipment.
Establish a service excellence culture and plans for consistent execution of the WOW Operating Way across locations.
Monitor shop performance evaluations and ensure teams follow standard operating processes through systematic onsite assessments.
Set regional goals for meeting Client Performance Goals.
Foster positive client relationships through responsive communication and performance reviews with location managers.
Work with the Continuous Improvement team to improve employee and business performance and operational consistency.
Develop processes to understand shop-level performance and monitor monthly operational reviews and in-person audits led by Market Managers.
Monitor customer service performance and support Market Managers in meeting service expectations, including resolving customer concerns.
Establish systems to monitor and manage regional workload by metering business across designated markets.
Develop and implement strategies and plans aligned with company direction to achieve financial targets and key performance metrics.
Communicate company direction and plans to team members to drive initiatives and meet performance expectations.
Personally participate in external marketing and team-building activities and set the expectation that direct reports do so as needed.
Partner with the Business Development team to achieve regional growth objectives.