Regional Vice President

4M Building Solutions•Waite Park, MN

About The Position

The Regional Manager reports directly to the Division Vice President and indirectly to Accounting, the District Manager, and the Executive Leadership Team. The role manages all accounts and managers within an assigned region, partners with other departments, and may perform or assist with cleaning duties as necessary. The position requires fluency in English and Spanish, management of multiple sites with regular visits, and travel. Work hours may vary across multiple shifts and may exceed 40 hours per week. The Regional Manager is responsible for regional operations, customer relationships, revenue growth, budgeting and cost management, safety, staffing, and team development. The role leads monthly regional board meetings using the 4M Corporate Vision, executes the 4M playbook, and works with the Sales Team and other departments to support customer accounts and business growth. 4M Building Solutions is a janitorial, housekeeping, cleaning, and disinfecting services company founded in 1978 and headquartered in St. Louis, Missouri. The company has 8,000 associates and operates in more than 30 states across the Midwest, Northeast, and Southeastern United States.

Requirements

Must be bilingual in English and Spanish.
Knowledge of the janitorial industry, scheduling, HR standards, safety requirements, payroll, customer service, and housekeeping services and their operational needs.
Knowledge of labor and supply budgeting and P&L statements.
Ability to stay organized and flexible, multitask, and shift between projects based on priorities.
Ability to communicate effectively with a diverse workforce and customer base, and to speak clearly and persuasively while maintaining a positive attitude in positive or negative situations.
Ability to maintain confidentiality and contact appropriate departments for assistance.
Ability to solve problems, develop conceptual alternatives, and initiate and follow through with conflict resolution.
Ability to work varying hours across multiple shifts and 40 or more hours per week.
Ability to manage a staff of Team Members; the number is not specified in the posting.
Ability to be coached, learn regularly, and remain open to change.
Ability to travel.
At least 2 years of daily experience using Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Manage all accounts and managers within the assigned region and visit multiple sites regularly.
Establish and implement operations standards.
Exceed account budget sales, grow revenue from existing customers, identify and sell additional services, and develop new revenue streams and sales opportunities.
Work with the Sales Team and participate in walkthroughs and presentations.
Manage and decrease direct labor costs annually and direct costs at all accounts; perform variance reporting.
Lead monthly Regional Board meetings using the 4M Corporate Vision as a guide.
Execute the 4M playbook; create and customize priority checklists for accounts; report to customers; perform MAVRIC inspections, proactive customer updates, Corporate Safety Audits, and Customer Partnering Reviews.
Nurture customer relationships to support full account and customer retention.
Review and introduce new and innovative business solutions.
Ensure hiring processes are followed and that new-hire paperwork, orientation, and training are completed.
Coordinate with HR on recruitment and HR-related support.
Communicate proactively with upper management and attend management and customer meetings.
Manage hiring, termination, and transfers of Team Members.
Manage job starts for the region.
Support the Safety Department by promoting and ensuring implementation of safety programs, including safety shares, Safety Bingo, Toolbox Talks, safety newsletters, TRR, ICPMH, and audits.
Promote positive leadership and self-improvement, identify Team Members for development, and ensure Team Members are trained and understand their role in the company.
Perform or assist with cleaning duties as necessary.
Train Team Members when necessary and actively promote and personally observe safety.
Travel as required.