Regional Vice President, Branch Operations

Lafayette Federal Credit Union • Rockville, MD

4d • $111,935 - $125,000 • Hybrid

About The Position

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! As we continue to grow, we are on the lookout for exceptional talent to join our dynamic team. At Lafayette Federal Credit Union, we pride ourselves on our commitment to excellence and our reputation as an employer of choice. We believe that the dedication and skills of our team members are crucial to achieving our mission of becoming the premier financial partner for our community. Your potential contributions are invaluable, and we are excited to welcome new team members who share our passion for innovation and high performance.

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we've also earned numerous accolades including:
Newsweek’s America’s Best Banks list
A 5-star rating from Bauer Financial
Recognition by S&P Global's Top Performing Credit Unions
Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.
Lafayette Federal may have the perfect opportunity for you!

We are currently seeking a Regional Vice President, Branch Operations to assume ultimate responsibility for branch operations of all credit union branches. Ensuring full adherence to policies and procedures as well as exceptional standards of member service including wait time, problem resolution, and other key metrics. The VP is responsible for the overall performance and environment of retail branches including sales, service, operations, member concerns, human resources and financial goals. The VP will provide regular inspections and coaching to branch staff to ensure established goals are met or exceeded, leveraging internal and external relationships as well as network to maximize the achievement of goals for the branches. The VP of Branch Operations is responsible for the coordination of branch activities related to overseeing service, product support and implementation, supervision of day-to-day procedures, and participation in sales initiatives. Provides on-site leadership, motivation, and direction for branch staff, working with them to create quality banking experience for members.

Requirements

• Ten years or more of similar or related experience to include seven years in financial institution/banking in a management role.
• A two- year college degree or completion of specialized certification/training.
• Corresponding experience.
• Residing in the District of Columbia, Maryland, or Virginia.

Responsibilities

• Assume ultimate responsibility for branch operations of all credit union branches.
• Ensure full adherence to policies and procedures as well as exceptional standards of member service including wait time, problem resolution, and other key metrics.
• Responsible for the overall performance and environment of retail branches including sales, service, operations, member concerns, human resources and financial goals.
• Provide regular inspections and coaching to branch staff to ensure established goals are met or exceeded, leveraging internal and external relationships as well as network to maximize the achievement of goals for the branches.
• Responsible for the coordination of branch activities related to overseeing service, product support and implementation, supervision of day-to-day procedures, and participation in sales initiatives.
• Provide on-site leadership, motivation, and direction for branch staff, working with them to create quality banking experience for members.
• Promote a sales culture and ensure that staff receive proper training and coaching to demonstrate abilities to sell/cross-sell products based on member needs.
• Lead and motivate a group of branches to attain or exceed branch loan, deposit, and revenue goals.
• Coach and mentor branch managers and staff on career development and sales process.
• Create and foster a culture of exceptional member service and sales.
• Be responsible for final approval of hiring, escalated progressive discipline, performance evaluation approvals, and performance development of staff.
• Conduct interviews, screening processes, hiring and performance management of Branch Managers and their staff as needed.
• Assist managers in resolving complex member complaints.
• Monitor the branch operating results relative to the goals that have been established by the executive team.
• Develop individual and team goals to reach branch goals.
• Assist in directing the planning, recommending, and implementing programs and policies within the branches.
• Monitor branch activity, including tellers – number of transactions, volume, teller errors, cash ordering and ATM balancing, full vault security and balancing.
• Work with the PVP of Business Development to develop operational procedures to maximize efficiency and quality of work to provide consistent quality service to members.
• Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments, or services and to present general information.
• Manage sales, service, and operational results by analyzing, planning, organizing, budgeting, monitoring/controlling, problem solving, decision making and managing change.
• Deliver reports in a timely and accurate manner.
• Some travel required (branches).

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree