Regional Training Manager

Avanath•Chicago, IL

18h•$85,000 - $90,000•Hybrid

About The Position

Avanath is a leading property management company specializing in affordable housing for the workforce. The Regional Training Manager is a vital role in ensuring the company's success by focusing on the onboarding and professional development of new team members, as well as developing and monitoring the customer service platform. This position acts as a liaison between theoretical knowledge gained from training and practical application through performance coaching, aiming to enhance asset values. The role supports growth in office and maintenance operations, sales, customer service, and adherence to company standards, policies, and procedures. Key responsibilities include continuous improvement in technology and efficiency, partnering with stakeholders, and possessing a deep understanding of the business principles. The role involves developing training curriculums for online and classroom delivery, educating employees on company policies, and maintaining/updating onboarding materials. Additionally, the Regional Training Manager will identify and provide one-on-one coaching, monitor customer service survey results, and exhibit strong organizational, communication, and multitasking skills. A high degree of professionalism and positive engagement with residents and staff is essential, along with a strong sense of community building, an authentic and professional attitude, and active listening skills.

Requirements

Intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint)
Proficiency in Yardi
Proficiency with Internet and email
Knowledge of LIHTC and Tax Credit qualifications highly required.
Frequent travel within region required.
Previous management experience of at least 5 years
Strong interpersonal skills
Strong verbal and written communication skills required.
Ability to interact effectively with senior executives, business vendors, community team members and investor contacts as needed.
Ability to work well under time and other constraints.

Nice To Haves

Training experience desired

Responsibilities

Participate in the development of various training curriculums that can be delivered on-line or in classroom environments as appropriate in participation with VP of Education & Program Development.
Educate employees on specific management company policies and procedures using a mentor guide and on-boarding checklists.
Maintain and update the on-boarding materials on a regular basis as company policies and processes change.
Identify and provide one-on-one coaching opportunities for existing team members by working with Community Manager, Regional Manager, Maintenance Supervisor, and Director of Building Services respectively.
Monitor and manage customer service survey results (where applicable), to include online reviews and corporate Circle of Service contacts.
Develop and train new associates in a classroom environment when the number of new hires permits.
Record on-line training for courses that do not require individual interaction.
Maintain a new hire mentor program.
Break down new skills and tasks for new office associates so they gain confidence, consistency and accuracy while performing these skills.
Assist new associates in translating knowledge in the classroom to real life skills through real-life situations and side-by-side work.
Ensure new associates can practice new skills and observe tasks being performed using organization skills and site experience.
Establish training schedules.
Provide a minimum of monthly, written evaluations on new hires to Community Manager, Regional Manager, Maintenance Supervisor, and Director of Building Services respectively, including strengths, challenges, and a coaching plan.
Contribute to development of and assist with enhancement of Mentor Program and Training Classes.
Maintain a consistent and strong customer service orientation.
Monitor and manage customer service survey & review results, distributing results monthly and working with properties that have challenges.
Partner with Management Services Coordinator on ensuring proper follow up responses to ratings and review responses & survey.
Aid management in critical resident issues.
Manage and monitor Grace Hill & Interplay Training compliance.
Partner with others in the building and execution of culture and employee engagement strategies.
Build solid cross-functional relationships.
Perform all job-related responsibilities in complete accordance with local, state, county, local health, safety, land use and Federal Fair Housing regulations and ensure properties conform to these regulations.
Perform other duties as assigned.