Regional Technical Manager- Northeast

Johns Manville • New York, MA

9d • $96,200 - $132,200 • Remote

About The Position

The Regional Technical Manager is responsible for field technical functions for Roofing Systems products or systems within a geographic area. The role supervises a field technical organization and works with the District Sales Manager to determine the target contractor base and the actions needed to achieve the business plan. The manager also oversees the product complaint process for the area. The ideal candidate will live in New Jersey, New York, Pennsylvania, Connecticut, or Massachusetts. The position requires medium travel, up to 50%, and its primary work environment is not typical of an office setting.

Requirements

• Bachelor's degree in a technical discipline, or 10 years of building product experience.
• At least 5 years of experience dealing with customers in a technical capacity in low-slope commercial roofing, or 3 years of supervisory experience.
• Thorough knowledge of roofing practices.
• Thorough knowledge of legal issues relating to roofing or construction.
• Solid leadership and customer service skills.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Proven negotiation and problem-resolution skills.
• Ability to work independently and in a team environment.
• Ability to interface with all levels of the organization, internally and externally.
• Ability to drive a vehicle for long periods and hold a valid driver's license.

Responsibilities

• Supervise and develop the field technical organization, including onboarding and training plans, product application, standard procedures for Technical Representatives, and ongoing career development.
• Work with the District Sales Manager to develop and implement a selective contractor base that grows sales and ensures profitable revenue.
• Respond proactively to issues and work with contractors to resolve installation problems.
• Exercise repair procedure authority up to $10,000.
• Provide proactive contractor services to improve quality and workmanship while meeting commitments for the Peak Advantage Contractor Program.
• Respond to product complaints within one business day.
• Perform other related duties as assigned.

Benefits

• Incentive bonus eligibility.
• Choice of comprehensive medical plans, dental plan, vision plan, wellness program, and critical illness insurance.
• 401(k) plan with a company match.
• Paid vacation, paid sick leave, and paid parental leave for eligible employees.
• Basic life insurance, short-term and long-term disability coverage, employee assistance program, and business travel accident coverage.
• Supplemental life insurance and accidental death and dismemberment insurance are available.
• Health spending account, traditional flexible spending account, and dependent care spending account.
• Tuition reimbursement for undergraduate and certain graduate programs.
• Educational opportunities, a company-wide mentoring program, and internal and external skills training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager