Regional Supports Manager

DHRM•Richmond, VA

About The Position

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a dedicated, detail-oriented Regional Supports Manager to provide statewide implementation and oversight of the Developmental Disability (DD) Waiver Waitlist, Slot Assignment, and Virginia Intellectual Developmental Disability Eligibility Survey (VIDES). The position supports waiver efforts in electronic systems such as WaMS and SIS Online, oversees staff who provide information, technical assistance, and training to providers, individuals and families, and other state constituents, and serves as a liaison between the state, Community Service Boards (CSBs), and other stakeholders regarding DD Waiver eligibility and slot management. The Regional Supports Manager is a member of the Waiver Network Supports team, participates in team meetings, completes special assignments, and represents the team at functions related to DDS as requested. The role leads the Regional Support Specialists and Regional Support Unit, ensuring statewide procedures, service quality, training, performance management, and compliance with applicable regulations and the Department of Justice Settlement Agreement. It also manages waiver budget development and projections and collaborates with quality managers and data analysts on procedures, data integration, and reporting.

Requirements

Knowledge of developmental disabilities, their characteristics, and best practices for promoting health, safety, and community integration.
Familiarity with developmental services, including early intervention, residential supports, supported employment, and day programs.
Experience leading statewide or large-scale human services programs, solving problems, and preparing budget projections.
Experience supervising staff, conducting skills assessments, setting performance benchmarks, and implementing documented performance improvement strategies.
Skill in program planning, quality improvement, data collection, and statewide technical assistance.
Knowledge of DD Waiver systems, eligibility, slot assignment mechanics, VIDES, and Medicaid processes.
Familiarity with state regulatory standards, quality assurance frameworks, and compliance reporting, including Medicaid HCBS and Settlement Agreement standards.
Experience collaborating with data analysts to design operational reports, monitor workflows, and coordinate electronic system data such as WaMS.
Ability to create technical assistance guides, deliver adult training programs, and communicate proactively with CSBs, providers, and community stakeholders.
Strong public speaking and interpersonal skills for training diverse stakeholders and serving as a state liaison.
Experience in instructional design for adult learners and delivering engaging training modules and public-facing informational webinars.

Nice To Haves

Experience navigating federal or state consent decrees or settlement agreements and translating legal and regulatory requirements into operational compliance.
Ability to navigate and manage data in web-based systems such as WaMS or similar electronic record systems.
Experience enhancing electronic data systems to improve data integrity, workflow automation, and statewide tracking.
Experience applying formal process-improvement frameworks to state or county human services workflows.
Experience leading interdepartmental teams through policy transitions or system overhauls without disrupting service delivery to CSBs and providers.

Responsibilities

Oversee statewide DD Waiver waitlist management, slot allocations, and Waiver Slot Assignment Committees (WSAC) to support regulatory and Department of Justice Settlement Agreement compliance.
Establish standard operating procedures and operational guidance for Regional Support Specialists.
Conduct quarterly reviews of waitlist tracking systems to maintain the accuracy of allocated slots.
Collaborate with data analysts to develop actionable reports on slot assignment and utilization.
Lead the Regional Support Unit, guide complex case requests and technical inquiries, provide educational sessions, and establish performance expectations aligned with departmental and unit goals.
Conduct ongoing supervision at least monthly, interim evaluations, and annual performance reviews, ensuring timely completion and compliance.
Manage program budget development and annual projections for waiver needs.
Collaborate quarterly with Quality Managers and Data Analysts on procedures, WaMS data integration, and reporting efficiencies.
Direct the Regional Support Unit in providing technical assistance and consultation to CSBs, private providers, families, and internal state departments.
Develop standardized guidance, tools, and training materials on eligibility, DD Waivers, slot assignment and management, and VIDES.
Oversee curriculum design and delivery for WSAC members, ensuring new members are trained within two months and annual refresher training is offered.
Contribute subject matter expertise to the design and enhancement of WaMS systems training tools.
Participate in Waiver Network Supports team meetings, complete special assignments, and represent the team at DDS-related functions as requested.
Serve as a liaison between the state and CSBs and other stakeholders on DD Waiver eligibility and slot management.