Regional Store Manager
About The Position
The Regional Store Manager oversees operational performance, leadership development, and execution of company standards across all store locations. This role is responsible for ensuring stores achieve sales and profitability goals, maintain strong customer experience, and operate in compliance with company policies and procedures. The Regional Store Manager regularly visits stores to evaluate store conditions, merchandising, service levels, and operational performance. This position coaches and develops Store Directors and leadership teams, provides accountability, and supports consistent execution of company standards across all locations. The role partners with corporate departments including HR, Asset Protection, and Quality Control to improve operational consistency, reduce shrink, and strengthen leadership capability.
Requirements
- Previous experience as a Store Director or multi-unit retail manager required
- Strong knowledge of grocery retail operations (grocery, meat, and kitchen preferred)
- Leadership coaching and performance management experience
- Strong organizational, communication, and problem-solving skills
- Proficiency in Microsoft 365
Nice To Haves
- Bilingual preferred (English & Creole/Spanish/Portuguese)
Responsibilities
- Conduct regular store visits and operational walkthroughs across all locations
- Evaluate store readiness (opening and closing conditions, merchandising, staffing coverage)
- Ensure stores are clean, organized, safe, and fully stocked
- Hold Store Directors accountable for operational standards and productivity
- Support execution of company initiatives and operational changes
- Perform scheduled and unscheduled store audits and walkthroughs
- Evaluate backrooms, coolers, sales floor, and safety conditions
- Partner with Quality Control and Safety teams to ensure compliance
- Verify completion of incident reports, safety inspections, and corrective actions
- Ensure adherence to company policies, procedures, and labor guidelines
- Establish merchandising expectations across departments
- Ensure displays meet company presentation standards
- Monitor product quality, freshness, and shelf presentation
- Review store appearance during peak and non-peak hours
- Provide corrective coaching when standards are not met
- Monitor store KPIs including Sales, Gross Profit, Payroll %, and Supplies %
- Review weekly flash reports and monthly P&L statements with Store Directors
- Develop action plans for underperforming stores
- Support Store Directors in achieving financial and operational targets
- Coach and mentor Store Directors and department leadership
- Conduct regular 1:1 development meetings
- Identify and develop high-potential employees
- Support onboarding and leadership training programs
- Participate in performance evaluations and accountability conversations
- Lead regular performance meetings with Store Directors
- Participate in leadership meetings with Director of Retail Operations and Asset Protection
- Communicate company initiatives and expectations to store leadership teams
- Promote consistent communication across all locations
- Reinforce company standards and leadership expectations
- Support training programs for Store Directors, Managers, and Leads
- Ensure onboarding and retraining occur when necessary
- Promote accountability, engagement, and positive team culture
- Assist corporate leadership with implementation of company projects at the store level
- Monitor execution and provide feedback on rollout effectiveness
- Support cross-department initiatives (HR, Marketing, Operations, AP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
