Regional Manager

DSI Security Services•King of Prussia, PA

10d•Onsite

About The Position

DSI Security Services is seeking an experienced, results-driven Regional Manager to oversee and support branch operations throughout the Northeast. The role is based in the King of Prussia/Philadelphia area and is responsible for operational excellence, client satisfaction, employee engagement, and financial performance across multiple branches and accounts. The ideal candidate is a hands-on leader with strong contract security experience who embodies DSI’s core value, “Do What You Say You Will Do” (DWYSYWD).

Requirements

Proven leadership experience in contract security operations.
Strong understanding of security operations, staffing models, scheduling, and risk management.
Demonstrated ability to lead, mentor, and hold leaders accountable.
Excellent communication and relationship-building skills.
Ability to analyze operational and financial data to drive performance improvements.
Knowledge of applicable federal, state, and local regulations.
Willingness and ability to travel throughout Florida and South Georgia as needed.
Valid state driver's license.
High school diploma or equivalent.

Nice To Haves

Multi-site or regional contract security operations experience.
Prior experience with DSI systems and processes.
Bachelor’s degree in a related field, such as security management, criminal justice, or business; relevant experience may be considered in lieu of a degree.

Responsibilities

Provide leadership and operational oversight for multiple branches within the assigned region.
Support and develop Branch Managers and Operations leadership through coaching, accountability, and performance management.
Ensure consistent compliance with DSI policies, client requirements, and regulatory standards.
Monitor and manage key performance metrics, including staffing levels, overtime/NBOT, scheduling efficiency, and service delivery.
Partner with Recruiting, HR, Payroll, and Operations teams to ensure staffing stability and operational continuity.
Conduct regular site visits, audits, and operational reviews to identify risks and improvement opportunities.
Build and maintain strong client relationships, address escalations, and ensure service excellence.
Lead incident response, investigations, and corrective action planning as needed.
Prepare and present operational updates and performance summaries to senior leadership.