Regional Manager

Advia Credit Union•Gurnee, IL

6d•$94,472 - $113,366•Hybrid

About The Position

The Regional Manager advances the credit union’s strategic goals by leading assigned branches to achieve strong operational performance and exceptional service for internal and external members. The role develops and coaches Branch Managers, reinforces accountability, and ensures alignment with regulatory requirements, service standards, policies, and people practices while upholding Advia’s core values. Through regular branch engagement, cross-functional partnership, and community involvement, the Regional Manager supports strategic execution, leadership effectiveness, and sustained member and employee success across the region. The position oversees Branch Managers and branch operations, reviews region and branch performance, provides documented coaching, supports employee onboarding and development, and represents Advia in the community. It partners with Operations Support, Project Managers, and other departmental managers to promote branch and member-service success. The role must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements. The work environment is described as fast-paced, performance-based, and fun-infused. The position is hybrid and involves primarily sedentary work in a climate-controlled office, regular computer use, branch visits, and travel. Extended hours may be required or requested by management.

Requirements

Five to eight years of similar or related experience, including preparatory experience.
A two-year college degree or completion of a specialized business or trade school course of study equivalent to approximately 64 credit hours.
Ability to build trust and credibility and exercise diplomacy in sensitive or confidential discussions with customers, direct and indirect reports, and outside vendors.
Ability to motivate, influence, educate, or advise others, including subject matter experts and first- to middle-level managers.
Ability to perform primarily sedentary work, with limited exertion and occasional lifting of up to 20 pounds.
Ability to climb and descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours whenever required or requested by management.
Ability to travel by automobile, commercial airline, rental vehicle, and public transportation, and to lodge in public facilities.
Regular, reliable, and timely attendance.
Ability to work independently or as part of a team, and to plan and direct one’s own work and the work of others.
Ability to read and carry out written instructions, follow oral instructions, and communicate information clearly and logically.
Ability to perform basic financial calculations with extreme accuracy.
Ability to deal calmly and professionally with diverse personalities and demonstrate discretion and high levels of customer service.
Ability to maintain composure under deadlines, accuracy and quality requirements, or a fast pace, and to handle multiple, simultaneous, and changing priorities.
Ability to exercise discretion with confidential internal and external matters.

Responsibilities

Oversee, develop, coach, and evaluate Branch Managers to promote strong leadership, operational effectiveness, and consistent people practices across assigned branches.
Ensure compliance with regulatory requirements and alignment with Advia’s mission, values, service standards, policies, and work guidelines.
Provide timely, transparent, constructive, and documented in-person feedback and coaching to strengthen leadership effectiveness and employee development.
Address non-performance promptly and appropriately, partnering with Human Resources as needed; recommend promotion, corrective action, or termination when appropriate.
Conduct in-person branch visits to observe operations, operating rhythms, and strategic execution.
Review branch-level metrics and region performance, reinforce accountability to organizational goals, and provide ongoing coaching and mentorship.
Aid in onboarding new employees to foster cultural alignment and support engaged, high-performing employees.
Represent and promote Advia in the community to expand brand recognition, positively impact communities, and advance organizational growth.
Focus on strategic execution, coaching, and development to improve employee performance and member service across the region.
Review branch operational practices and identify ways to maintain high service levels for members.
Partner with Operations Support, Project Managers, and other departmental managers to support branch and member-service success.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements; follow policies and procedures to minimize risk.