Regional Manager

Asset Living•Orlando, FL

About The Position

The Regional Manager oversees the operations of a housing community portfolio and manages personnel, leasing, maintenance, financial, administrative, and risk-management functions. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability standards. The position includes travel estimated at 25–50% of work time annually for property visits, conferences, training, or other business-related activities. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an all-inclusive list, and duties may be modified or expanded at a supervisor’s request.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Four years of experience in the housing industry, or one to two years of related experience and/or training, as stated in the education and experience criteria.
Basic computer skills and ability to understand and perform all onsite software functions.
Basic knowledge of Fair Housing laws and OSHA requirements.
Ability to travel an estimated 25–50% of work time annually.

Nice To Haves

Bachelor’s degree.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) designation.

Responsibilities

Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in accordance with company training benchmarks.
Address performance problems consistently, document them, communicate with the appropriate leaders and Human Resources, and terminate employees when appropriate.
Prepare salary-increase requests for Community Managers, assist with requests for other team members as needed, and approve requests from the site.
Ensure counseling statements, written evaluations, and salary requests are reviewed by the Regional and Senior Vice President and provided to Human Resources.
Approve timesheets and verify reported hours, vacation and sick time, and required signatures.
Promote staff harmony and quality performance through support and effective leadership, and ensure compliance with company policies and procedures.
Improve net operating income through cost controls and revenue and leasing improvements; identify trends and recommend strategies and adjustments.
Develop annual operating budgets and forecasts, and provide monthly written evaluations of income and expense items significantly over budget.
Recommend future capital improvements; monitor proposals and contracts for large projects and check work in progress.
Monitor timely receipt and reconciliation of deposits, rent collections, and charges.
Monitor and approve timely receipt, reconciliation, and coding of vendor invoices.
Ensure timely property closeout and accuracy of ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure leasing techniques, follow-up, lease execution and documentation, and reporting systems are effective and current.
Address resident complaints, concerns, and requests to support resident satisfaction.
Develop and implement resident-retention programs, such as resident functions, promotions, and newsletters.
Show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist the property emergency team and ensure appropriate handling of emergencies involving staff, residents, and buildings within company guidelines.
Manage customer service and monitor maintenance-service request turnaround and responsiveness.
Maintain property appearance through regular inspections and tours, and ensure repairs are identified and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining bids and pricing from vendors, suppliers, and contractors and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion, including checking unit readiness and work orders.