Regional Manager
About The Position
Kids Empire is seeking an experienced Regional Manager to oversee the guest experience and financial performance of a market consisting of 5 to 10 Parks. The Regional Manager leads, manages, and holds Park Managers and their teams accountable to the Kids Empire way, providing ongoing support for employee training and development. The role works closely with the Director of Operations and executive team to develop long-term plans that improve productivity and success. It requires multi-unit management experience, strong organizational, communication, and leadership skills, and the ability to develop effective solutions.
Requirements
- Proven experience in a multi-unit role.
- Strong understanding of operations, financial management, and customer service.
- Leadership skills.
- Bachelor’s degree or equivalent in business administration or a related field.
- Experience developing Performance Improvement Plans and Action Plans.
- Strong working knowledge of data analysis and performance metrics, using business management software.
- Good communication and customer service skills, and strong conflict-resolution skills.
- Ability to travel frequently throughout assigned markets.
- Ability to work weekends and holidays.
- Ability to stand, walk, bend, and twist constantly.
- Ability to work in noisy environments, including guest noise such as children yelling and music.
- Ability to tolerate a hectic work environment during peak hours.
- Ability to work in a tight structure.
Responsibilities
- Supervise and guide individual location managers, supervisors, and employees.
- Support day-to-day operations across multiple Parks in the market.
- Conduct regular Park visits to assess performance and address operational issues.
- Develop and implement strategies to achieve revenue and profit targets and support market growth.
- Conduct performance evaluations and implement improvement plans as needed.
- Maintain effective communication between Parks and the Support Center.
- Monitor compliance with safety regulations, company policies, and quality standards.
- Maintain a disciplined training approach aligned with Learning and Development processes and policies.
- Implement and enforce best practices for customer service, ride and structure maintenance, food service, and other operational areas.
- Conduct Park assessments at assigned locations and assess compliance, safety, and performance monthly.
- Meet the market’s financial goals.
- Interview and hire management and staff as needed.
- Implement strategies to enhance customer satisfaction and loyalty.
- Discipline employees and terminate employment when policies are violated.
- Prepare and audit employee schedules, oversee the timekeeping system, and approve time off for Park Management.
- Manage and communicate with vendors associated with the market.
- Ensure that opening and closing procedures are followed at assigned locations, including overseeing Park openings and closings via remote access.
- Ensure rides and facilities are properly maintained and meet safety standards.
- Implement safety protocols, conduct regular safety audits, and coordinate with maintenance teams to resolve issues promptly.
- Conduct audits and participate in investigations with other departments.
- Walk the floor during Park visits to identify unsafe hazards and ensure guests follow attendance rules, regulations, and guidelines.
- Address customer complaints and concerns promptly and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
