Regional Manager

ATI Restoration, LLC•Bridgeton, MO

About The Position

The Regional Manager is the senior operational and strategic leader for an assigned ATI branch and any associated satellite locations. The role is accountable for operational execution, financial performance, customer satisfaction, and team development, while ensuring ATI standards, processes, safety protocols, and cultural values are followed across service lines. The Regional Manager guides teams, develops leaders, shapes the branch’s strategic direction, and supports ATI’s work helping people recover from property losses through restoration, environmental remediation, and reconstruction. The position leads branch operations and market growth, owns the branch or region’s P&L, and develops budgets, forecasts, and strategic plans. It oversees project quality, workflows, customer communication, issue resolution, systems use, billing, job costing, collections, and performance tracking. The Regional Manager also builds high-performing teams through coaching, mentoring, feedback, training, and accountability, and promotes compliance with applicable safety requirements. Work takes place in an office, in the field, and on jobsites; travel may be required. The role may require responding to team members and clients beyond standard work hours for emergency response. Other duties may be assigned.

Requirements

Bachelor’s degree in business, management, construction management, or a related field.
At least 5 years of leadership experience in restoration, construction, or related environments.
Proven experience overseeing teams, managing P&L, delivering operational and financial results, and providing senior customer leadership.
Strong communication, strategic thinking and execution, operational management, financial and business acumen, relationship management, problem-solving, and leadership capabilities.
Ability to inspire, coach, and build high-performing teams independently.
Ability to interpret financial results and make data-driven decisions.
Ability to build trust and relationships and constructively resolve conflicts, identify solutions, and adapt to change.
High professional standards aligned with ATI core values.

Nice To Haves

Familiarity with mitigation, environmental services, reconstruction, industry practices, and estimating.
Prior or current experience in a role such as Branch Manager, Regional Manager, Vice President, President, Chief Operating Officer, District Manager, or Director.

Responsibilities

Lead the operational, financial, and cultural performance of the primary branch and satellite offices.
Translate ATI values and strategic priorities into local plans that drive revenue growth, margin performance, operational consistency, and people management.
Oversee branch functions, including mitigation, environmental services, reconstruction, estimating, project management, administration, safety, sales, and collections.
Assess regional market conditions, opportunities, risks, and competitive trends.
Lead change management when new systems, processes, or organizational initiatives are introduced.
Ensure projects meet expectations for scope accuracy, quality, timelines, documentation, safety, and profitability.
Promote effective workflows for job setup, job costing, resource planning, labor utilization, documentation, and performance tracking.
Monitor job performance through job walks, KPI reviews, and production meetings.
Ensure proactive, transparent, and timely customer communication; oversee issue resolution, escalations, and service recovery.
Drive continuous improvement to enhance customer experience and repeat business.
Champion use of project management, CRM, estimating, client portal, financial, and reporting systems.
Partner with business development to expand market presence and identify opportunities.
Support sales teams with operational insights, client visits, education, and solution development.
Represent ATI at regional events, associations, trade shows, and networking forums.
Cultivate relationships with insurance carriers and agents, TPAs, property managers, healthcare systems, schools, real estate groups, and other key accounts.
Promote system utilization, CRM data integrity, account planning, and alignment between sales and operations.
Own branch or regional P&L, including revenue, job margins, labor management, and EBITDA contribution.
Develop and manage annual budgets, forecasts, and branch-level strategic plans.
Ensure accurate and timely billing, job costing, change orders, collections, and DSO targets.
Analyze financial results, identify trends, and implement action plans.
Build a culture of ownership, communication, teamwork, safety, and continuous improvement consistent with ATI CARES values.
Develop engaged, high-performing teams through recognition, communication, coaching, mentoring, career growth, training, and accountability.
Provide regular feedback, conduct annual performance reviews, address underperformance, and develop future talent.
Ensure adherence to OSHA, EPA, state, local, and industry safety requirements, including certifications.
Promote safety through communication, training, jobsite visits, and accountability.
Respond to ATI team members and clients beyond standard work hours for emergency response.
Perform work in an office, in the field, and on jobsites; travel may be required.
Perform other duties as assigned.