Regional Manager

Advia Credit Union•Woodstock, IL

6d•$94,472 - $113,366•Hybrid

About The Position

The Regional Manager advances the credit union’s strategic goals by leading assigned branches to deliver strong operational performance and exceptional service to internal and external members. The role models Advia’s core values, develops and coaches Branch Managers, reinforces accountability to organizational goals, and ensures alignment with regulatory requirements, service standards, policies, and people practices. Through regular branch engagement, cross-functional partnership, and community involvement, the Regional Manager focuses on strategic execution, leadership effectiveness, and sustained member and employee success across the region. The position includes overseeing branch leadership and performance, visiting branches in person to observe operations and coach managers, supporting employee onboarding, representing Advia in the community, and partnering with other departments to improve branch and member service. The Regional Manager must follow applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements, and comply with policies and procedures designed to minimize risk. The role is full-time and hybrid. Work is primarily sedentary and conducted indoors in a climate-controlled private office with minimal noise. The position requires regular branch and other business travel, routine computer work, occasional lifting of up to 20 pounds, and the ability to work extended hours when required or requested.

Requirements

Five to eight years of similar or related experience, including preparatory experience.
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
A significant level of trust, credibility, and diplomacy.
Ability to conduct sensitive or highly confidential discussions and explanations with customers, direct and indirect reports, and outside vendors.
Ability to motivate, influence, educate, or advise others on significant matters, including subject matter experts and first-level to middle managers.
Ability to perform primarily sedentary work, with limited physical exertion and occasional lifting of up to 20 pounds.
Ability to climb or descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely work on a computer for an average of six to eight hours per day when necessary.
Ability to work extended hours whenever required or requested by management.
Ability to travel by automobile as a driver or passenger, commercial airline, rental vehicle, and public transportation, and to lodge in public facilities.
Regular, reliable, and timely attendance.
Ability to work independently and effectively as part of a team, and to plan and direct the work activities of self and others.
Ability to read and carry out written instructions, follow oral instructions, speak clearly, and deliver information in a logical and understandable sequence.
Ability to perform basic financial calculations with extreme accuracy.
Ability to deal calmly and professionally with people of diverse cultures and personalities at all organizational levels, and to demonstrate high levels of customer service and discretion.
Ability to remain composed under deadline pressure, accuracy and quality requirements, or a fast-paced workload.
Ability to handle multiple, simultaneous, and changing priorities and exercise discretion with confidential matters.

Responsibilities

Oversee and develop Branch Managers to support effective leadership, operational performance, and consistent people practices across assigned branches.
Provide coaching, guidance, and performance oversight while ensuring compliance with regulatory requirements and alignment with Advia’s mission, values, service standards, policies, and work guidelines.
Provide timely, transparent, and constructive feedback to strengthen leadership effectiveness and employee development.
Address non-performance promptly and appropriately, partnering with Human Resources as needed.
Review leadership performance and make recommendations regarding promotion, corrective action, and termination, as appropriate.
Conduct in-person branch visits to observe operations, operating rhythms, and strategic execution, and deliver documented in-person coaching and guidance.
Review branch-level metrics, evaluate regional and branch performance, reinforce accountability to organizational goals, and provide ongoing coaching and mentorship.
Assist with onboarding new employees to foster cultural alignment and support employee engagement and performance.
Represent and promote Advia in the community to expand brand recognition, positively impact communities, and advance organizational growth.
Focus on strategic execution, coaching, and development to improve employee and regional member service and performance.
Review branch operational practices and identify ways to maintain high service levels for members.
Partner with Operations Support, Project Managers, and other departmental managers to support branch and member-service success.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.